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Vers un outil de modélisation des processus de transfert de connaissance

Jonathan Mougin 1
1 G-SCOP_CC [2016-2019] - Conception collaborative [2016-2019]
G-SCOP - Laboratoire des sciences pour la conception, l'optimisation et la production
Abstract : Knowledge, and more precisely, knowledge management, is a strategic issue that can provide a significant competitive advantage in a competitive and dynamic economy. However, this field has an undeniable interdisciplinary character. Indeed, it is treated by multiple research areas such as information science, computer science, psychology, economics or engineering sciences.The research presented in this thesis occurred in a CIFRE context (French Industrial Conventions). The initial research topic was born from the collaboration between the "Collaborative Design" team of the G-SCOP laboratory (Grenoble laboratory dedicated to the Sciences of Design, Optimization and Production) and the company BASSETTI, editor and integrator of the TEEXMA® software solution.As part of the work presented in this manuscript, our goal has been to study how to model knowledge transfer processes for a better understanding of how these processes are implemented within organizations. The modelling tool proposed in this thesis relies in part on the reuse of existing models found in the literature and on a participant observation methodology.The research carried out was conducted following an intervention research methodology. To answer this question, we were able to test our modelling tool through several case studies. These studies allowed to validate the first part of our hypotheses. After this validation phase, we sought to evaluate the appropriation of the use of our modelling tool after knowledge management trainings. In parallel, we have included our modelling tool in a more global approach to diagnose situations of knowledge transfer. This global approach was then applied to two case studies. Finally, we reused the previous approach. This time, the modelling tool was used to analyse uses related to computer tools.
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Jonathan Mougin. Vers un outil de modélisation des processus de transfert de connaissance. Environnements Informatiques pour l'Apprentissage Humain. Université Grenoble Alpes, 2018. Français. ⟨NNT : 2018GREAI022⟩. ⟨tel-01818447v2⟩

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