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Contraintes organisationnelles, distorsion de la communication et souffrance éthique : le cas des centres d'appels téléphoniques.

Abstract : Drawing on a survey conducted in call centres, this thesis analyzes the subjective impact of the prescription of lying in the workplace. The first part of the thesis is devoted to the presentation and interpretation of clinical data. This leads to a discussion of the psychodynamic concept of ethical suffering. The latter summons the field of moral philosophy, namely the ethics of care. Furthermore, the identification of a new type of defensive strategies againts suffering at work, as well as personnel management methods wich are characterized by a manipulation of recognition, allow us to re-examine the advantages and disadvantages of these concepts for a theory of autonomy. Finally, the problem of voluntary servitude is approached from the standpoint of the philosophical debate on free will. It appears that the link between freedom and coercion would benefit from a thorough discussion between violence and the erogenous body.
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Submitted on : Thursday, February 6, 2014 - 6:32:09 PM
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  • HAL Id : tel-01139441, version 2

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Duarte Rolo. Contraintes organisationnelles, distorsion de la communication et souffrance éthique : le cas des centres d'appels téléphoniques.. Philosophie. Conservatoire national des arts et metiers - CNAM, 2013. Français. ⟨NNT : 2013CNAM0885⟩. ⟨tel-01139441v2⟩

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