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Dissonances et convergences entre conduites du quotidien et productions de service : le cas du réseau des bureaux de poste

Abstract : In a context of growing service sector of society, we question the impact of networked services on social relations. To do this we strive to understand the reciprocal influences of production services on the terms of spatio-temporal organization of French. A first of interviews questioning the methods of organizing social activities of daily life and provides a typology of Conduct of everyday life characterizing different spatio-temporal strategies (routine, optimization, balance, spontaneity, retraction). Mirror, we question how all levels of Network Post organization ((National, departmental and local post offices) will include the client, taking into account the various operations of framing (ethical, cognitive processes) that determine action taken. Finally we show the influence of network position on the social organization of individuals more rational, individual and mobile
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Hélène Delahaye. Dissonances et convergences entre conduites du quotidien et productions de service : le cas du réseau des bureaux de poste. Sociologie. Université Paris-Est, 2009. Français. ⟨NNT : 2009PEST1078⟩. ⟨tel-00584400⟩

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