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LE SOUTIEN SOCIAL AU TRAVAIL: CONCEPTUALISATION, MESURE ET INFLUENCE SUR L'EPUISEMENT PROFESSIONNEL ET L'IMPLICATION ORGANISATIONNELLE : L'ETUDE D'UN CAS HOSPITALIER

Abstract : Work demands and their consequences on employees' quality of life are a current issue. Therefore, the reflexion about managerial practices should be deeply investigated. The three main objectives of this research deal with the conceptualization, the measurement and the prediction of workplace social support (WSS) influence. The theorical reflexion is based on three points (1) Stressors (work demands; role conflict and ambiguity; and work family conflict) are a first key that leads to (2) a reflexion about organizational practices. (3) We analyze the influence of WSS in theorical models in which work stress, burnout and organizational commitment are integrated. The issues related to social exchange process and supervisor support challenges are pregnant in hospitals. In order to achieve our research, we first present a WSS dyadic approach. Analysing 60 interviews with nurse managers, nurses and nursing aids we highlight the emotional dimension of support. By the way, we also that supervisor support and team support are different. Then we develop a double perceived WSS psychometric scale. This step leads us to focus on the difficulty to specify the distinction between professional support (esteem etc.) and personal support (related to individual problems). Finally, the last part emphases the advantages of Partial Least Squares Regression to identify significant factors. Thus, although professional support provided by managers is negatively related to emotional exhaustion, we found that personal support increase the emotional dimension of burnout. Nevertheless, personal support is strongly and positively related to affective commitment. Finally, these results provide that WSS nature and WSS perceived influence are highly bounded.
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https://tel.archives-ouvertes.fr/tel-00523398
Contributor : Caroline Ruiller Connect in order to contact the contributor
Submitted on : Tuesday, October 5, 2010 - 12:33:58 PM
Last modification on : Tuesday, October 19, 2021 - 11:34:03 PM
Long-term archiving on: : Friday, December 2, 2016 - 12:59:05 AM

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  • HAL Id : tel-00523398, version 2

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Caroline Ruiller. LE SOUTIEN SOCIAL AU TRAVAIL: CONCEPTUALISATION, MESURE ET INFLUENCE SUR L'EPUISEMENT PROFESSIONNEL ET L'IMPLICATION ORGANISATIONNELLE : L'ETUDE D'UN CAS HOSPITALIER. Sciences de l'Homme et Société. Université Rennes 1, 2008. Français. ⟨tel-00523398v2⟩

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