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Analyzing the challenges of an assistive application's integration in a complex emergency interaction using a distributed cognition perspective

Ophélie Morand 1, 2, 3, 4 Stéphane Safin 1, 2, 3 Robert Larribau 5 Caroline Rizza 1, 2, 4 
3 INTERACT - Interaction, Technologies, Activités
I3, une unité mixte de recherche CNRS (UMR 9217) - Institut interdisciplinaire de l’innovation
4 NOS - Numérique, Organisation et Société
I3, une unité mixte de recherche CNRS (UMR 9217) - Institut interdisciplinaire de l’innovation
Abstract : Survival from on-street cardiac arrest is dependent on three factors: early recognition, CPR, and defibrillation. These three elements rely on a successful and complex interaction between a remote dispatcher and a bystander non-expert in on-site care. Digital applications have been developed to assist the bystander in performing the rescue procedures. This study focuses on the impact of introducing such an application on the already complex interactions between a bystander and a dispatcher. We performed cardiac arrests simulations and analyzed the results under the prism of distributed cognition. The results show that although the application helps the bystanders perform CPR, it disrupts an already complex interaction due to its characteristics; the distance and number of speakers can hinder the activity of the dispatcher while causing a feeling of loss of meaning and insecurity.
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Conference papers
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https://hal.archives-ouvertes.fr/hal-03711609
Contributor : Ophélie Morand Connect in order to contact the contributor
Submitted on : Tuesday, August 9, 2022 - 9:46:39 AM
Last modification on : Saturday, October 22, 2022 - 3:10:53 AM
Long-term archiving on: : Thursday, November 10, 2022 - 6:00:51 PM

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Ophélie Morand, Stéphane Safin, Robert Larribau, Caroline Rizza. Analyzing the challenges of an assistive application's integration in a complex emergency interaction using a distributed cognition perspective. ECCE 2022: "Evaluating the Reality–Virtuality Continuum", Oct 2022, Kaiserslautern, Germany. ⟨hal-03711609⟩

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