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Les ressorts de l'(in)satisfaction : le cas du personnel international humanitaire

Abstract : At a time when self-realization is becoming cardinal in our lives, work has been regularly pointed out as a source of stress, psychosocial hazards or burn-out. By relying on the international humanitarian staff, also called “expatriates”, of the organization “Doctors Without Borders” (MSF), this thesis studies the notion of dissatisfaction, understood here as any experience or emotion negatively considered by the individual. On the basis of fifty field interviews and an observatory participation as an “expatriate” in ten humanitarian missions on four continents, this research not only offers an internal vision of a fast-moving sector (growth in the proportion of expatriates from the South, increasing internal and external criticism, weakening of the commitment in favour of professionalization), but it also questions the social dynamics of the emotional process. Dissatisfaction, called “frustration” by the international humanitarian staff, is usually described as a difference between expectations and actual events. Thanks to the study of MSF inherent tensions, of the “expatriates” life courses and of the interplay between the individuals and the organization, this research defends the following core idea: whatever the difference between expectations and actual events, the dissatisfaction of an individual depends first on his/her trust towards the identified responsible, i.e. on his/her acknowledgement of the legitimacies and relations of domination at stake.
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Submitted on : Thursday, July 8, 2021 - 11:50:10 AM
Last modification on : Tuesday, September 28, 2021 - 5:15:03 PM
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  • HAL Id : tel-03281513, version 1



Ludovic Joxe. Les ressorts de l'(in)satisfaction : le cas du personnel international humanitaire. Sociologie. Université Sorbonne Paris Cité, 2019. Français. ⟨NNT : 2019USPCB054⟩. ⟨tel-03281513⟩



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