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Développement de l’activité de travail et enjeux de l’acceptation des technologies en situation multi-médiatisée : le cas des Réseaux Sociaux Numériques d’Entreprise

Abstract : Since the 2000s, the Digital Social Network (RSNE) is a means for digital change management (Karoui & Dudezert, 2018; Matt et al., 2015). In this context, the aim of RSNEs is to facilitate exchanges and asynchronous collaborations between geographically and functionally dispersed professionals (not belonging to the same teams), in order to optimize the Knowledge Management by using new, more flexible collective regulations. improve productivity thanks to the quality of the information transmitted and simplify work organization (Bourgeois & Gonon, 2010, Bouville, 2013, Brangier & Bornet, 2011). However, from the point of view of the professionals, to appropriate a tool, to make it his own in correspondence with a culture in the sense of Proulx (2002), to develop operative schemas that lead to subjectivation (Rabardel, 1995), to develop new skills (Weill-Fassina & Pastré, 2004) to give it a meaning, an object, a destination for activity in the sense (Engeström, 2008), to develop the power to act individually and collectively (Clot, 2008) proceeds from a process evaluation that goes from experimentation to integration into actual practices and constitutes a trajectory of use (Bobillier Chaumon, 2016). In order to give an account of the conditions of development of an usage trajectory of a RSNE, we deployed an inter-method methodology (Caillaud & Flick, 2016) (qualitative and quantitative) to concretely assess what the technology " allows to do "or" forces to do ", but also that it " prevents "," or more as before "(Bobillier Chaumon and Dubois, 2009), in contact with a social environment and with respect to actual practices to evaluate "(...) its contributions and its limits, and thus define its interest in the activity and the project of the individual." (Bobillier-Chaumon, 2013, p 58) Our results show that the RSNE is not really adapted to the psycho-social requirements of the contemporary work activity and to the specific needs regarding asynchronous collaboration. This can explain a relatively weak use. A study of the dimensions of the development of the activity shows that the professionals use the RSNE to structure their individual activity in order to anticipate and calibrate future collaborations but they fail to develop the collective share of asynchronous collaborations.
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Nadia Deromas. Développement de l’activité de travail et enjeux de l’acceptation des technologies en situation multi-médiatisée : le cas des Réseaux Sociaux Numériques d’Entreprise. Psychologie. Université de Lyon, 2020. Français. ⟨NNT : 2020LYSE2009⟩. ⟨tel-02968094⟩

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