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Theory of constraints (TOC) as an operations improvement methodology at the private healthcare sector in Cyprus

Abstract : It is evident all over literature that healthcare faces operational challenges. Healthcare worldwide is experiencing issues like rising costs and unsatisfactory quality. Without a true solution, physicians will face lower incomes, patients will pay more, and services will be restricted. The healthcare sector faces increased demand and ineffective services. Through the years several quality methodologies tried to get established as promising improvement path-ways, but none dominated, such as Prince2, Six Sigma, Lean Thinking, Lean Sigma, the Action Research Cycle etc. During the last decades though an improvement methodology emerged with surprising results especially in the manufacturing and project environments, which is called Theory of Constraints (TOC). TOC in the healthcare environment is a relatively new research area. Healthcare research in operations like TOC in Surgery Departments and TOC in healthcare logistics are under researched. This research topic is important because there are various healthcare subsystem challenges. Operating rooms are facing high operating costs scheduling and planning is challenging and waiting times are long. Healthcare logistics on the other hand has been identified as one of the key cost drivers. This research focused on a specific logistics issue involving the improvement of the linen management system. Availability of linen is essential and often critical for proper functioning and care delivery.
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Submitted on : Tuesday, October 13, 2020 - 3:59:07 PM
Last modification on : Wednesday, October 14, 2020 - 3:35:25 AM


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  • HAL Id : tel-02965900, version 1



Spyridon Bonatsos. Theory of constraints (TOC) as an operations improvement methodology at the private healthcare sector in Cyprus. Business administration. Université de Strasbourg, 2019. English. ⟨NNT : 2019STRAB021⟩. ⟨tel-02965900⟩



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