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Apports des interactions tangibles pour la création, le choix et le suivi de parcours de visite personnalisés dans les musées

Abstract : Museums are considering the personalization trend to accommodate the diversity of visitors and their visiting practices. In order to support the spread of personalized visits, we question the contribution of tangible interactions, not only for visitors but also for museum professionals. How to help cultural mediators design personalized visits that reflect the diversity of visitor profiles? How to help visitors choose and follow the visit that suits their wishes and needs? We applied a user-centered design process with partner museums to design, implement and evaluate tangible tools to answer these questions. The user needs analysis (cultural mediators and visitors) allowed us to define six main characteristics to consider for the personalization of visits and to identify the concept of multi-criteria personalization. For the cultural mediators, we propose an interface concept combining the choice of visitor characteristics to constitute a profile and the dynamic monitoring of the personalized visits creation progress for each combination. We instantiated this concept using two interaction modalities, tangible and tactile, which we compared through an experimental study with museum mediators. For the visitors, we iteratively designed prototypes to help them choose personalized visits and conducted a pilot study in a partner museum. The prototypes designed during this thesis implement the token+constraint interaction paradigm. We propose a systematic literature review referencing the token+constraint interaction paradigm, as well as a heuristic grid of 24 properties divided into five categories that resume, synthesize and illustrate the concepts of the seminal article. We applied this heuristic to the prototypes designed during the thesis.
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Submitted on : Thursday, September 3, 2020 - 12:16:11 PM
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Stéphanie Rey. Apports des interactions tangibles pour la création, le choix et le suivi de parcours de visite personnalisés dans les musées. Interface homme-machine [cs.HC]. Université de Bordeaux, 2020. Français. ⟨NNT : 2020BORD0049⟩. ⟨tel-02929283⟩

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