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Conception d'un système de mesure de la performance pour la réorganisation des activités d'entrepôt : quelle cohérence avec le système de contrôle de gestion ?

Abstract : Third-party logistics (3PL) seek performance by reorganizing regularly their warehouse operations. Few researchers study performance measurement systems (PMS) dedicated to 3PL. Researchers in warehousing design are used to study all the different operations one by one while these operations are linked together. As far as we know the literature does not propose any SMP for warehouse operations reorganization. SMP design leads to analyze the consequences for management control system, studied through Simons’ levers of control.An Intervention-research is conducted in a french 3PL : FM Logistic. Our contribution is the design of a performance measurement system in the form of problem graph which linking both knowledge advocated by a French 3PL and quoted in the literature. This SMP has been designed using a semantic and a syntax inspired by TRIZ problem graph. SMP design enables to analyze interactivity development. Results show the development of diagnostics systems towards interactivity.
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https://tel.archives-ouvertes.fr/tel-02917947
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Submitted on : Thursday, August 20, 2020 - 9:46:29 AM
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Elvia Lepori. Conception d'un système de mesure de la performance pour la réorganisation des activités d'entrepôt : quelle cohérence avec le système de contrôle de gestion ?. Gestion et management. Université de Strasbourg, 2016. Français. ⟨NNT : 2016STRAB003⟩. ⟨tel-02917947⟩

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