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Aide à la décision en réponse à appel d'offres : une approche intégrée de conception conjointe produit-processus, de gestion des risques et de retour d'expérience

Abstract : In the context of a customer / supplier relationship, companies offering products or systems must develop and propose personalized, attractive and achievable offers. In order to do so, they have to design and evaluate a set of technical offers corresponding to pairs of systems and delivery processes. Then, on the basis of a set of relevant decision criteria, they must select the technical offer to be considered and sent to the customer. In situations where the technical solutions available within the supplier company cover a good part of the customer’s requirements but not all, so-called "non-routine design" situations, the analysis of industrial practices and scientific works has led us to identify three major research problems: (i) the design of technical offers in non-routine design situations, (ii) the evaluation of the confidence in these offers as to their good achievement with regard to customer’s expectations and supplier’s objectives, and (iii) the selection of the most interesting offer from a set of potential technical offers while taking into account imprecision, uncertainty and confidence. This thesis provides scientific and pragmatic solutions to these problems. Regarding the design of the offers, solutions are proposed to extend the principles of configuration to "non-routine design" situations. Two indicators and a method for quantifying them are proposed for the assessment of the confidence of each technical offer. Finally, a multi-criteria decision support approach is developed to assist the supplier in the selection of the most interesting technical offer, taking into account imprecision, uncertainty and confidence.
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https://tel.archives-ouvertes.fr/tel-02898879
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Submitted on : Tuesday, July 14, 2020 - 1:01:26 AM
Last modification on : Wednesday, August 5, 2020 - 3:48:19 AM

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  • HAL Id : tel-02898879, version 1

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Abdourahim Sylla. Aide à la décision en réponse à appel d'offres : une approche intégrée de conception conjointe produit-processus, de gestion des risques et de retour d'expérience. Autre. Ecole des Mines d'Albi-Carmaux, 2018. Français. ⟨NNT : 2018EMAC0004⟩. ⟨tel-02898879⟩

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