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. Table and . Matieres,

. .. Sommaire,

. .. Glossaire-et-acronymes,

. .. Introduction-generale,

. .. Premiere-partie,

D. Exploration, . Le, and . Management, , vol.22

. Introduction and . .. Partie,

L. A. Chapitre, . Tarification, . Le, E. Management-:-origines, and M. Et,

. .. Controverses,

. .. Introduction, Analyse des terminologies : distinction entre RM, yield management et pricing, vol.26

, Les enjeux du RM : le cas des compagnies aériennes et

, Le défi et les évolutions du revenue management : le cas du RM hôtelier

L. .. Aeriens, , vol.2

. .. , 35 1.1. Les modèles généraux de prévisions de la demande, Les modèles de prévision en RM (forcasting)

. .. La-méthode-de-décontrainte, 37 2.1. Les modèles probabilistes et stochastiques dans le secteur aérien

, Les modèles de mesure de la performance en revenue management

.. Section-3 and . .. Consommateurs, , p.51

L. and R. .. ,

.. .. Le-dilemme,

.. .. Conclusion,

L. .. Chapitre,

. Antecedents and . .. Et-consequences,

. .. Introduction, L. De, and . De-l'injustice-perçue-a-l'egard,

. .. Des-prix,

M. Sourou and . Thèse, , 2019.

. La-conception-de-la-justice and ». .. Dans-le-«-sens-commun, 60 2.2. Les visions juridiques des notions de justice et d'injustice, Les conceptions philosophiques du « juste » et de l'« injuste »

L. and .. .. , 63 3.2. Les raisons de la quête de la justice selon les théories de la justice organisationnelle

L. .. , 67 4.1. Le modèle des croyances au « droit à ? / droit de? » (biliefs about entitlement)

. Le-modèle-de-lupfer, , 1986.

. Section-2, . Clarification, . Relations, . Des, D. E. Entre-les-concepts-d'equite et al.,

. .. D'injustice, 74 1.1. Les relations entre « équité » et « justice » dans la théorie de la justice distributive

. L'équité and ;. ). Greenberg, Les apports de Deutsch (1975) dans la définition des concepts de justice et d'équité, Influences culturelles et sémantiques dans les définitions, 1987.

, Quelle différence entre les concepts anglophones de « fairness » et « justice » ?

«. Justice, . De-same-»-(goldman, and ;. ). Cropanzano, Justice et injustice : phénomènes dichotomiques ou des extrémités opposées d'un même continuum ? 81 4.1. Les approches bipolaires de la justice et de l'injustice, 2014.

.. Section, . Manifestations, and . .. Et-consequences, 86 1.2. Les facteurs de contingence de l'injustice perçue à l'égard de la TRM, 1. Les conséquences sur les attitudes et les comportements du consommateur

M. Le-modèle-intégrateur-de-xia and . Cox, , 2004.

, Limites des modèles sur l'injustice perçue à l'égard

É. Chapitre-3 and . Qualitatives,

. .. Introduction,

M. Sourou and . Thèse, , 2019.

. Section-1, . La, . Etude-qualitative-:-une-approche-par, . La, . Des et al., 110 1. Méthodologie de la recherche par la technique des incidents critiques

. .. Résultats-de-la-recherche, 115 2.2. Validation qualitative de la structure multi dimensionnelle de l'injustice perçue de la TRM

.. .. Apports,

. Section-2, . La, . Etude-qualitative-:-une-approche-par, . Des, and . .. Semi-directifs, 126 1.2. La retranscription des matériaux et la structuration du corpus

. .. Le-codage-des-données, 127 2.1. Croisement des verbatim représentatifs selon les scénarios RM proposés

. Section-3, . Entretiens, and . .. Du-rm,

L. .. ,

R. .. Du, Les entretiens avec les experts du revenue management, Méthode de collecte et d'analyse des données auprès des hôteliers et experts

R. .. Ddccrf,

, Résultats des entretiens avec l'association CLCV et avec la DDCCRF, Déroulement des enquêtes auprès de l'association CLCV et auprès de la DDCCRF

, Présentation des établissements et sites observés pour les besoins de notre recherche

, Résultats des observations : les informations collectées et leur analyse

S. .. These,

M. Sourou and . Thèse, , 2019.

. .. Deuxieme-partie, . Un, . De-«-fairness, L. E. Based-pricing-»-pour, . Secteur et al.,

. .. Contraintes,

. Introduction and . .. Partie,

M. Chapitre-4 and . De,

. .. Recherche,

. .. Introduction, 153 1.1. L'injustice perçue à l'égard de la TRM, première variable dépendante du modèle

L. .. ,

. Section-2, . Les, and . .. De-recherche, 162 1.1. Effets d'interaction de l'équité et de la transparence sur les variables dépendantes

, Rôle des variables de contingence : hypothèses sur les effets modérateurs

.. .. L'influence-de-la-«-génération-»-d'appartenance-du-consommateur, Les effets modérateurs du scepticisme à l'égard

. L'industrie-hôtelière-en-france and . Dans-le-monde, 181 2. Pourquoi l'industrie hôtelière comme terrain de recherche ?

, Les hôtels de niveau trois étoiles comme support pour l'expérimentation de notre modèle, p.183

M. Chapitre-5 and . Modele,

. .. Introduction,

. .. Enquetes-de-terrain, 186 2. Méthodologie des enquêtes par questionnaire (N1 = 343 et N2 = 325)

. .. N3=490), Choix du segment temporel du processus de consommation

.. Section and . .. De-recherche, Les approches méthodologiques de construction des échelles de mesure en science de gestion, Les recommandations de Rossiter, 2002.

.. .. Section and T. .. De-la, 216 3. Confirmation de la structure factorielle de l'échelle de l'injustice perçue, Création des items et évaluation de la validité faciale et du contenu, vol.204

. Operationnalisation and . .. De-recherche,

. .. Cap),

T. .. Mesure-de-l'équité-perçue-À-l'égard-de-la,

T. .. Mesure-de-la-transparence-perçue-À-l'égard-de-la, , p.233

S. .. Thèse,

. .. Troisieme-partie, , p.237

. Introduction and . .. Partie,

C. Chapitre-6 and . Et,

. Validation and . .. De-recherche,

. .. Introduction, 2. Identification et exclusion des valeurs extrêmes et aberrantes

M. Sourou and . Thèse, Test de multicolinéarité des variables indépendantes, 2004.

. Section-2, . Rappel, . Des, . Du, and . .. De-structure, 246 1. Justification du choix des équations structurelles pour les tests d'hypothèses

, Les indices pour l'estimation des paramètres du modèle de structure, p.251

). .. , 3. La taille d'effet (f2)

. .. Hypotheses, 253 1. Paramètres des effets directs des variables indépendantes sur les variables dépendantes

. .. Modèle, 259 3.1. Effets d'interaction de l'équité et de la transparence sur les variables dépendantes, Interprétation des scores et validation des hypothèses sur les effets directs du

, Rappel des objectifs et de la démarche de l'analyse par la carte d'importance-performance (IPMA), p.266

.. .. Resultats-de-l'ipma-de-l'équité, Importance et performance des effets de l'équité et de la transparence sur la DAI

, 270 1.1. Rappel du concept de médiation dans les recherches causales, Tests de significativité des effets médiateurs avec les équations structurelles et la méthode de bootstrap, p.275

, Interprétation des scores et validation des hypothèses de médiation

. .. , Rappel méthodologique du test des effets de modération, Rappel des variables modératrices retenues dans la recherche, 2003.

, Effet modérateur du scepticisme à l'égard, Résultats des tests statistiques des effets modérateurs

M. Sourou and . Thèse, , 2019.

D. Chapitre-7, . De, and . Manageriaux,

U. .. Based-pricing-(fbp),

. .. Introduction, 292 1. Portée théorique des résultats sur les effets de l'équité et de la transparence perçue, vol.294

. Secteur and . .. Services-a-capacites-contraintes-(s2c), 303 6.2. ? donner de l'information transparente et dynamique pour signaler la valeur de l'offre en temps réel en fonction du prix, vol.299

.. Section-3 and . .. Based-pricing,

, Utilisez les bons modèles d'optimisation pour garantir l'équité et la transparence

, Développer les bons outils de prévision et une culture de data management

, Utiliser les indicateurs globaux pour mesurer les performances d'un système de FBP

S. .. Thèse,

. .. Bibliographie,

. .. Annexes,

M. Sourou and . Thèse, , 2019.

. .. Liste-des-tableau-x,

. .. Liste-des-encadres,

. .. Liste-des-figures,