Skip to Main content Skip to Navigation
Theses

Les incidences de la certification ISO 9001 sur la qualité de l’enseignement supérieur : l'expérience du Maroc

Abstract : Quality in higher education has an undeniable interest at the international level. Confronted with the fact that there is a lack of consensus on the definition of this concept and a diversity of standards used, we propose a study aiming at understanding the implications of ISO 9001 certification on the quality of higher education. To that end, we have worked out a conceptual framework based on the literature devoted to this subject. This framework is a modelization of the dimensions of quality in higher education and constitutes, in accordance with the qualitative method of case studies, the outlook according to which data from three higher education institutions are collected and processed.Our case studies have been carried out in Morocco, where the ISO 9001 standard is, contrary to several other countries, the main referential used in higher education. Our results show that this certification can have several positive impacts on the quality of higher education, including pedagogical aspects, as long as the perimeter of the certification is well defined and the requirements of the standard are adapted to the specificities of higher education.
Document type :
Theses
Complete list of metadatas

Cited literature [177 references]  Display  Hide  Download

https://tel.archives-ouvertes.fr/tel-02426247
Contributor : Abes Star :  Contact
Submitted on : Thursday, January 2, 2020 - 1:44:37 AM
Last modification on : Monday, October 19, 2020 - 11:00:18 AM

File

These_Abouzaid.pdf
Version validated by the jury (STAR)

Identifiers

  • HAL Id : tel-02426247, version 1

Citation

Badr Abouzaid. Les incidences de la certification ISO 9001 sur la qualité de l’enseignement supérieur : l'expérience du Maroc. Gestion et management. Université de Toulon, 2013. Français. ⟨NNT : 2013TOUL2005⟩. ⟨tel-02426247⟩

Share

Metrics

Record views

263

Files downloads

864