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Des cas de dissonance cognitive chez les infirmiers de bloc opératoire : de l’éveil à la tolérance d’un inconfort psychologique

Abstract : The aim of this thesis is to raise awareness of how State Qualified Operating Room Nurses deal with the constant evolutions of their professional activity, such as legislation to reorganize the French health system which impacts strongly on operating rooms, new standards of activities and skills for operating room nurses, validation of work knowledge and experience, exclusive operating room acts, etc. It investigates the potential psychological discomfort felt by the personnel when they consciously avoid respecting good practices by committing routine violations (Bourrier, 1999) either through necessity or convenience (Reason, 2013). These nurses generally extoll the virtues of professional health care, notably “taking care” (Hesbeen, 1997), rigour, safety, quality treatment, and feel uncomfortable when committing any sort of violation which could increase the surgical risks for the patient. The theory of cognitive dissonance (Festinger, 1957) can help to understand such phenomenon insofar as these professionals combine incompatible cognitions such as safety and avoiding risks on the one hand, and violations on the other. Two complimentary methodologies are used here. The questionnaire of the quantitative survey allows the cognitions, values, and perfectible practices to be matched with the emotions felt by the nurses. A scale of 20 selfrelated affects is used to achieve this (Lecrique, 2007). The interviews and their thematic analysis of the qualitative survey bring to light different strategies for reducing dissonance. The final discussion deals with the professional context in which the nurses evolve, a context which is likely to normalize violations by generating an increase in accident-prone zones (Amalberti and al., 2006), at the expense of guaranteeing safe treatment in the service of the patient.
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Elisabeth Boulliere. Des cas de dissonance cognitive chez les infirmiers de bloc opératoire : de l’éveil à la tolérance d’un inconfort psychologique. Santé. Université de Bordeaux, 2017. Français. ⟨NNT : 2017BORD0800⟩. ⟨tel-02420529⟩

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