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Assistance à l’élaboration d’offres du produit au service : proposition d’un modèle générique centré connaissances et d’une méthodologie de déploiement et d’exploitation

Abstract : The work presented in this thesis deals with assistance in bid elaboration, by adopting the point of view of the bidder during a tendering response process. These bids may concern products, services or product-service systems (PSS). As part of our work, we group this diversity under the term“PvSS”. We are therefore interested in the following problem: “How to master and assist in bid elaboration in response to calls for tenders?”. Our first contribution is a framework for modelling and exploiting knowledge. This framework is composed of a generic model of bid structure, as well as a knowledge exploitation model. The generic model of bid structure allows the modelling of both (1) the technical solution (what the company proposes to the customer) and (2) its realization process (how the company provides this solution to the customer). It also integrates the elaboration context, customer requirements, the evaluation indicators (cost, delivery time, confidence, etc.) and risks. This model is formalized and exploited using a taxonomy, a constraint satisfaction problem (CSP) and case-based reasoning (CBR). Our second contribution deals with the characterization of a methodology for deploying and exploiting the proposed framework. This methodology, called ISIEM, includes phases of adaptation and deployment of the framework in enterprise (Initialization, Specialization and Implementation phases), but also phases of use (Exploitation and Maintenance phases). The work presented in this thesis is part of the ANR OPERA project. Our two contributions are illustrated by a case study from one of the project’s partner companies.
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Delphine Guillon. Assistance à l’élaboration d’offres du produit au service : proposition d’un modèle générique centré connaissances et d’une méthodologie de déploiement et d’exploitation. Autre [cs.OH]. Ecole des Mines d'Albi-Carmaux, 2019. Français. ⟨NNT : 2019EMAC0005⟩. ⟨tel-02416669⟩

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