L'accompagnement au changement technologique, le manager driver doué d'intelligence émotionnelle : cas de l'implantation de nouveaux progiciels de gestion intégrée dans une entreprise internationale de service

Abstract : The main objective of this thesis is to address emotions management in the implementation of a new integrated management software package. The joint aspects cognition-emotion in the human resources management allows to channel emotions and negative causes of resistance. We lead a longitudinal study (3 years and 6 months) in a law firm of international affairs. At the end of this study, we find that the support associated with emotional intelligence decreases cognitive and emotional dissonance, promotes the co-construction of change, and participates in the acceptance and appropriation of change.
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Fatima Ezzahra Zouhaoui. L'accompagnement au changement technologique, le manager driver doué d'intelligence émotionnelle : cas de l'implantation de nouveaux progiciels de gestion intégrée dans une entreprise internationale de service. Gestion et management. Université de Toulon, 2018. Français. ⟨NNT : 2018TOUL2004⟩. ⟨tel-02187572⟩

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