. Mili, 2005) permet de montrer les interactions entre les différents concepts du processus métier, International Journal of Privacy and Health Information Management, vol.7, issue.1, p.1913718, 2010.

Y. ?-mariem-sbayou, G. Bouanan, J. Zacharewicz, J. Ribault, and . Francois, Devs modelling and simulation for healthcare process application for hospital emergency department, Proceeding ANSS '17 Proceedings of the 50th Annual Simulation Symposium, 2017.

Y. ?-mariem-sbayou, G. Bouanan, J. Zacharewicz, and . François, Agent Based Modeling Architecture with BPMN and DEVS Network, vol.3, p.1934214, 2017.

. ?-mariem, G. Sbayou, B. Zacharewicz, and . Vallespir, Pathways-Based Coordination of Care in Rural County in France, Chapter in Value-based Learning Healthcare Systems: Integrative modelling and simulation, 2018.

S. Abar, G. K. Theodoropoulos, P. Lemarinier, and G. M. Hare, Agent based modelling and simulation tools: a review of the state-of-art software, Computer Science Review, vol.24, pp.13-33, 2017.

A. Abdmouleh, Composants pour la modélisation des processus métier en productique, basés sur CIMOSA, 2004.

L. A. Aday and R. Andersen, A Framework for the Study of Access to Medical Care, Health Serv Res, vol.9, pp.208-220, 1974.

A. , Ophtalmos, cardiologues, radiologues? Des délais d'attente très disparates, 2015.

N. Ahmed and R. Matulevi?ius, A taxonomy for assessing security in business process modelling, Research Challenges in Information Science (RCIS), pp.1-10, 2013.

R. J. Allan, Survey of agent based modelling and simulation tools (Science & Technology Facilities Council), 2010.

. Ameli, Assurance maladie en ligne, Comment se déroule un scanner ?, 2017.

C. Amice, Open system architecture for CIM. CIM-OSA, 1993.

C. R. Anderson and C. P. Zeithaml, Stage of the product life cycle, business strategy, and business performance, Academy of Management Journal, vol.27, pp.5-24, 1984.

, Parcours de soins, parcours de santé, ARS, 2013.

V. Augusto and X. Xie, A modeling and simulation framework for health care systems, IEEE Transactions on Systems, Man, and Cybernetics: Systems, vol.44, pp.30-46, 2014.
URL : https://hal.archives-ouvertes.fr/emse-00778557

L. Baati, Approche de modélisation DEVS à structure hiérarchique et dynamique, LSIS UMRCNRS, vol.6168, 2007.

L. Bado, Conférence publique sur la construction d'un véritable état de droit au Burkina: Les deux mesures de Laurent Bado pour rétablir « l'Etat de droit, 2015.

A. Bailly and M. Périat, Activités de santé et développement régional: une approche médicométrique, Géocarrefour, vol.78, pp.235-238, 2003.

V. Barbat, Vers une meilleure compréhension des relations client-fournisseur d'interdépendance, Logistique & Management, vol.19, pp.27-39, 2011.

H. Bazoun, Contribution to a methodology for service systems modeling and engineering through a model driven approach: architecture, transformation, and model simulation, 2015.
URL : https://hal.archives-ouvertes.fr/tel-01315151

H. Bazoun, Y. Bouanan, G. Zacharewicz, Y. Ducq, and H. Boye, Business process simulation: transformation of BPMN 2.0 to DEVS models (WIP), Proceedings of the Symposium on Theory of Modeling & Simulation-DEVS Integrative, p.20, 2014.
URL : https://hal.archives-ouvertes.fr/hal-00990758

M. H. Beaven and D. J. Scotti, Service-oriented thinking and its implications for the marketing mix, Journal of Services Marketing, vol.4, pp.5-19, 1990.

D. Bell, The coming of the post-industrial society, The Educational Forum, pp.574-579, 1976.

H. Benabdejlil, Modélisation des processus de soins: vers une implantation de nouveaux services à valeur ajoutée, 2016.

H. Benabdejlil, T. Alix, and B. Vallespir, Cartographie des acteurs et des processus de soins support à de nouveaux services de santé à forte valeur ajoutée, Journées Du Réseau Associatif Pour l'Amélioration de La Qualité En Santé, 2014.

L. L. Berry, Services marketing is different, Business, vol.30, pp.24-29, 1980.

D. Bessire, Définir la performance, Comptabilité-Contrôle-Audit, vol.5, pp.127-150, 1999.

E. Bonabeau, Agent-based modeling: Methods and techniques for simulating human systems, Proceedings of the National Academy of Sciences, vol.99, pp.7280-7287, 2002.

A. Bonnemaizon, S. Cadenat, F. Benoit-moreau, and V. Renaudin, Client «exécutant»,«assistant marketing opérationnel»,«relais» ou «apporteur de solutions»: Dismoi ce que tu fais, je te dirai qui tu es! Management & Avenir, pp.175-193, 2012.

Y. Bouanan, Contribution à une architecture de modélisation et de simulation à événements discrets: application à la propagation d'information dans les réseaux sociaux, 2016.

T. Bountourelis, M. Y. Ulukus, J. P. Kharoufeh, and S. G. Nabors, The modeling, analysis, and management of intensive care units, Handbook of Healthcare Operations Management, pp.153-182, 2013.

A. Bourguignon, Sous les pavés la plage? ou les multiples fonctions du vocabulaire comptable: l'exemple de la performance, Comptabilité-Contrôle-Audit, vol.3, pp.89-101, 1997.

R. R. Bravoco and S. B. Yadav, A methodology to model the functional structure of an organization, Computers in Industry, vol.6, pp.345-361, 1985.

G. Breen, T. T. Wan, N. J. Zhang, S. S. Marathe, B. K. Seblega et al., Improving doctor-patient communication: Examining innovative modalities vis-à-vis effective patient-centric care management technology, Journal of Medical Systems, vol.33, p.155, 2009.

S. Brenner, Z. Zeng, Y. Liu, J. Wang, J. Li et al., Modeling and analysis of the emergency department at University of Kentucky Chandler Hospital using simulations, Journal of Emergency Nursing, vol.36, pp.303-310, 2010.

A. D. Breuil, Outils de conception et de décision dans les organisations de gestion de production, 1984.

P. Briol, Ingénierie des processus métiers, 2008.

M. Brodin, Conférence nationale de santé, 2000.

R. N. Calheiros, R. Ranjan, C. A. De-rose, and R. Buyya, Cloudsim: A novel framework for modeling and simulation of cloud computing infrastructures and services, 2009.

F. Casati, H. Kuno, G. Alonso, and V. Machiraju, Web Services-Concepts, 2003.

J. L. Casti, Yllätysten tiede (suomennos alkuperäisteoksesta" Complexification. Explaining Paradoxical World Through the Science of Surprise, 1997.

J. Wsoy,

. Charron, Surveillance de la grippe et des infections respiratoires aigües en collectivités de personnes âgées -saison, 2014.

R. B. Chase, Where does the customer fit in a service operation, Harvard Business Review, vol.56, pp.137-142, 1978.

I. J. Chen and A. Paulraj, Towards a theory of supply chain management: the constructs and measurements, Journal of Operations Management, vol.22, pp.119-150, 2004.

D. Chen, B. Vallespir, and G. Doumeingts, GRAI integrated methodology and its mapping onto generic enterprise reference architecture and methodology, Computers in Industry, vol.33, pp.387-394, 1997.

J. Chevallier, L'État post-moderne, 2004.

E. Christensen, F. Curbera, G. Meredith, and S. Weerawarana, , 2001.

, CIMOSA open system architecture for CIM,M, 1994.

C. Clark, The conditions of economic progress. The Conditions of Economic Progress, 1940.

J. Clark and S. Derose, XML path language (XPath) version 1.0 W3C, 1999.

, Cartographie Interactive de la démographie Médicale, CNOM, 2014.

I. Comtet, Les environnements collaboratifs de travail au service de l'intelligence collective économique? Communication et Organisation, pp.61-72, 2012.

A. Cordier, G. Chêne, G. Duhamel, P. De-haas, E. Hirsch et al., Un projet global pour la stratégie nationale de santé, Dix-Neuf Recommandations Du Comité Des" Sages, 2013.

B. Curtis, M. I. Kellner, and J. Over, Process modeling, Communications of the ACM, vol.35, pp.75-90, 1992.

K. Dahman, Gouvernance et étude de l'impact du changement des processus métiers sur les architectures orientées services : une approche dirigée par les modèles, 2012.

M. Damperat, Les approches de la relation client: évolution et nature. 1ères Journées de Recherche En Marketing, 2005.

F. Darras, Proposition d'un cadre de référence pour la conception et l'exploitation d'un progiciel de gestion intégré, 2004.

T. H. Davenport, The coming commoditization of processes, Harvard Business Review, vol.83, pp.100-108, 2005.

A. Davis, S. Mehrotra, J. Friedewald, and D. Ladner, Characteristics of a simulation model of the National Kidney Transplantation System, Proceedings of the 2013 Winter Simulation Conference: Simulation: Making Decisions in a Complex World, pp.2320-2329, 2013.

G. S. Day, Managing market relationships, Journal of the Academy of Marketing Science, vol.28, pp.24-30, 2000.

. Dejean, En Aquitaine, l'accès aux soins est meilleur en montagne, 2015.

E. Delattre and A. Samson, Stratégies de localisation des médecins généralistes français: mécanismes économiques ou hédonistes? Economie et Statistique, vol.455, pp.115-142, 2012.

P. Deliot-lefèvre, L'accessibilité des cadres bâtis, des lieux publics et des transports, Gérontologie et Société, vol.29, pp.11-23, 2006.

B. Detournay, L'évaluation économique dans le champ de la santé, 2014.

, Médecine/Sciences, vol.30, pp.584-587

H. Do-manh, Modélisation des services dans le cadre de la mobilité, 2005.

G. Doumeingts, Méthode GRAI: méthode de conception des systèmes en productique, 1984.

G. Doumeingts, B. Vallespir, and F. Marcotte, A proposal for an integrated model of a manufacturing system: Application to the re-engineering of an assembly shop, Control Engineering Practice, vol.3, pp.59-67, 1995.

G. Doumeingts, B. Vallespir, C. , D. Bernus, P. Mertins et al., Decisional modelling GRAI grid. International Handbook on Information Systems, 1998.

A. Dreiling, M. Rosemann, and W. Van-der-aalst, From conceptual process models to running workflows: A holistic approach for the configuration of enterprise systems, PACIS, 2005.

P. L. Druais, P. Frappé, M. H. Certain, M. Combier, and B. Gay, La place et le rôle de la Médecine générale dans le système de santé, 2015.

F. R. Dwyer, P. H. Schurr, and S. Oh, Developing buyer-seller relationships, The Journal of Marketing, pp.11-27, 1987.

S. Edgett and S. Parkinson, Marketing for service industries-A revie, Service Industries Journal, vol.13, pp.19-39, 1993.

B. Edmonds and R. Meyer, Simulating social complexity, 2015.

B. Edvardsson, A. Gustafsson, R. , and I. , Service portraits in service research: a critical review, International Journal of Service Industry Management, vol.16, pp.107-121, 2005.

P. Eiglier, Marketing et stratégie des services (Economica), 2004.

P. Eiglier and E. Langeard, Servuction, le marketing des services, 1987.

F. J. Eklund, Resource constraints in health care-Case studies on technical, allocative and economic efficiency, 2008.

E. , Le blog du Docteur Loic ETIENNE. La désertification médicale, 2012.

J. Ferret, 5 879 144 habitants en Nouvelle-Aquitaine au 1er janvier, 2014.

J. Filippi and P. Bisgambiglia, JDEVS: an implementation of a DEVS based formal framework for environmental modelling, Environmental Modelling & Software, vol.19, pp.261-274, 2004.
URL : https://hal.archives-ouvertes.fr/hal-00593799

J. A. Fitzsimmons and R. S. Sullivan, Service operations management, 1982.

J. Flipo, On the intangibility of services, The Service Industries Journal, vol.8, pp.286-293, 1988.

D. Foures, Validation de modèles de simulation, 2015.

B. Froman and C. Gourdon, Dictionnaire de la qualité: plus de 800 définitions, équivalents anglais, 2003.

W. Gaaloul, La découverte de workflow transactionnel pour la fiabilisation des exécutions, 2006.

C. Garfin, M. Mantala, R. Yadav, C. L. Hanson, M. Osberg et al., Using Patient Pathway Analysis to Design Patient-centered Referral Networks for Diagnosis and Treatment of Tuberculosis: The Case of the Philippines, The Journal of Infectious Diseases, vol.216, pp.740-747, 2017.

S. Garredu, E. Vittori, J. F. Santucci, and P. Bisgambiglia, A Meta-Model for DEVS-Designed following, Model Driven Engineering Specifications. SIMULTECH, vol.12, pp.152-157, 2012.
URL : https://hal.archives-ouvertes.fr/hal-01293525

D. Georgakopoulos, M. Hornick, and A. Sheth, An overview of workflow management: From process modeling to workflow automation infrastructure, vol.3, pp.119-153, 1995.

N. Germain, N. Rezg, T. Monteiro, E. , and E. , Problématiques de mise en ø euvre d'une Hospitalisation Hors les Murs dans un pays en voie de développement: le cas Haïti, 4ème Conférence Francophone En Gestion et Ingénierie Des SystèmEs Hospitaliers-GISEH 08, p.8, 2008.

N. Giambiasi, C. Frydman, and B. Escudé, Hierarchical/multi-view modeling and simulation, 7th European Simulation Symposium, 1995.

M. Gouyon, Consulter un spécialiste libéral à son cabinet: premiers résultats d'une enquête nationale. DREES, Études et Résultats 704, 2009.

R. Grangel, A. Cutting-decelle, and J. Bourey, A UML profile for transforming GRAI Extended Actigrams into UML, IFAC Proceedings Volumes, vol.41, pp.12885-12890, 2008.

C. Grönroos, A service quality model and its marketing implications, European Journal of Marketing, vol.18, pp.36-44, 1984.

C. Grönroos, Adopting a service logic for marketing, Marketing Theory, vol.6, pp.317-333, 2006.

S. J. Grove, L. Carlson, and M. J. Dorsch, Addressing services' intangibility through integrated marketing communication: an exploratory study, Journal of Services Marketing, vol.16, pp.393-411, 2002.

E. Guérin and F. Moussouni, Transcriptome hépatique: modélisation conceptuelle par une approche UML, Les Cahiers Du Numérique, vol.2, pp.177-196, 2001.

N. Guibert, La relation client-fournisseur et les nouvelles technologies de l'information: le rôle des concepts de confiance et d'engagement, 1996.

J. Guigou, Une nouvelle pensée territoriale, Économie Rurale, vol.261, pp.54-60, 2001.

E. Gummensson, Relationship marketing: Its role in the service economy in understanding service management, 1995.

P. R. Harper and A. K. Shahani, Modelling for the planning and management of bed capacities in hospitals, Journal of the Operational Research Society, vol.53, pp.11-18, 2002.

J. Haywood-farmer, A conceptual model of service quality, International Journal of Operations & Production Management, vol.8, pp.19-29, 1988.

J. B. Heide and A. S. Miner, The shadow of the future: Effects of anticipated interaction and frequency of contact on buyer-seller cooperation, Academy of Management Journal, vol.35, pp.265-291, 1992.

T. P. Hill, On goods and services, Review of Income and Wealth, vol.23, pp.315-338, 1977.

J. B. Hill, M. Pezzini, and Y. V. Natis, Findings: confusion remains regarding BPM terminologies, Gartner Research, vol.501, 2008.

D. Hollingsworth, Workflow management coalition. The Workflow Reference Model, pp.20-33, 1995.

D. Hoyle, Automotive quality systems handbook, 2005.

X. Huang, Decision making support in reshaping hospital medical services, Health Care Management Science, vol.1, pp.165-173, 1998.

T. Huraux, Simulation multi-agent d'un système complexe: combiner des domaines d'expertise par une approche multi-niveau-Le cas de la consommation électrique résidentielle, 2015.

. Insee, Emploi par activité, 2018.

J. Jacques, Pratique de l'analyse de sensibilité: comment évaluer l'impact des entrées aléatoires sur la sortie d'un modèle mathématique, 2011.

. Jalma, Baromètre de l'accès aux soins jalma | smartsanté | ifop, 2017.

N. R. Jennings, On agent-based software engineering, Artificial Intelligence, vol.117, pp.277-296, 2000.

K. Jensen, Coloured petri nets, Petri Nets: Central Models and Their Properties, pp.248-299, 1987.

H. J. Johansson, Business process reengineering: Breakpoint strategies for market dominance, 1993.

A. D. John, J. , and S. , Understanding andClassifying Services. International Journal of Quality & Reliability Management, vol.1, pp.9-26, 1994.

R. C. Judd, The case for redefining services, Journal of Marketing, vol.28, pp.58-59, 1964.

W. Jun, Valeur relative des éléments d'information dans le processus d'évaluation des produits par le consommateur: un modèle conceptuel et vérifications empiriques, 1982.

G. J. Klir, Architecture of general systems problem solving, 1985.

J. Koehler, R. Hauser, J. Küster, K. Ryndina, J. Vanhatalo et al., The role of visual modeling and model transformations in business-driven development, Electronic Notes in Theoretical Computer Science, vol.211, pp.5-15, 2008.

P. Kotler, Marketing for nonprofit organizations, 1982.

P. Kotler, Marketing management, millennium ed, 2000.

N. Kumar, L. K. Scheer, and J. E. Steenkamp, The effects of supplier fairness on vulnerable resellers, Journal of Marketing Research, pp.54-65, 1995.

E. Lamine, A. H. Tawil, R. Bastide, and H. Pingaud, Ontology-based workflow design for the coordination of homecare interventions, Working Conference on Virtual Enterprises, pp.683-690, 2014.
URL : https://hal.archives-ouvertes.fr/hal-01392174

A. M. Law and W. D. Kelton, Confidence intervals for steady-state simulations II: A survey of sequential procedures, Management Science, vol.28, pp.550-562, 1982.

L. Bouler and S. , Évaluer les services publics: l'exemple de la santé, Regards Croisés Sur l'économie, pp.206-215, 2007.

L. Robert and D. La, Langue Française, 2001.

S. Lee, Y. Kang, and V. V. Prabhu, Continuous variable control approach for home care crew scheduling, Simulation Conference (WSC), pp.2262-2273, 2013.

F. Leymann and D. Roller, Production workflow: concepts and techniques, 2000.

C. Lovelock and E. Gummesson, Whither services marketing? In search of a new paradigm and fresh perspectives, Journal of Service Research, vol.7, pp.20-41, 2004.

W. Luo, Measures of Spatial Accessibility to Health Care in a GIS Environment: Synthesis and a Case Study in the Chicago Region, Environ Plann B Plann Des, vol.30, pp.865-884, 2003.

C. M. Macal, Everything you need to know about agent-based modelling and simulation, Journal of Simulation, vol.10, pp.144-156, 2016.

C. M. Macal and M. J. North, Tutorial on agent-based modeling and simulation, Simulation Conference, 2005 Proceedings of the Winter, p.14, 2005.

I. R. Macneil, Contracts: Adjustment of long-term economic relations under classical, neoclassical, and relational contract law, Nw. UL Rev, vol.72, p.854, 1977.

I. R. Macneil, The new social contract: An inquiry into modern contractual relations, 1982.

. Martos, 22 consultations par jour de 17 minutes en moyenne : comment travaillent les généralistes, 2017.

A. Marvuglia, S. Rege, T. N. Gutierrez, L. Vanni, D. Stilmant et al., A return on experience from the application of agent-based simulations coupled with life cycle assessment to model agricultural processes, Journal of Cleaner Production, vol.142, pp.1539-1551, 2017.

R. Mencarelli, R. , and A. , La participation du client dans un contexte de selfservice technologies, Revue Française de Gestion, pp.13-30, 2014.
URL : https://hal.archives-ouvertes.fr/halshs-01153113

M. L. Meuter, A. L. Ostrom, R. I. Roundtree, and M. J. Bitner, Self-service technologies: understanding customer satisfaction with technology-based service encounters, Journal of Marketing, vol.64, pp.50-64, 2000.

H. Mili, G. Tremblay, G. B. Jaoude, É. Lefebvre, L. Elabed et al., Business process modeling languages: Sorting through the alphabet soup, ACM Computing Surveys (CSUR), vol.43, p.4, 2010.

P. K. Mills and N. Margulies, Toward a core typology of service organizations, Academy of Management Review, vol.5, pp.255-266, 1980.

B. Mittal, The advertising of services: meeting the challenge of intangibility, Journal of Service Research, vol.2, pp.98-116, 1999.

C. Morley, J. Hugues, B. Leblanc, and O. Hugues, Processus métiers et SI: évaluation, modélisation, 2005.

Y. Mougin, La cartographie des processus: Maîtriser les interfaces-La méthode de la voix du client (Editions Eyrolles), 2011.

T. Murata, Petri nets: Properties, analysis and applications, Proceedings of the IEEE, vol.77, pp.541-580, 1989.

S. Narayanan and S. A. Mcilraith, Simulation, verification and automated composition of web services, Proceedings of the 11th International Conference on World Wide Web, pp.77-88, 2002.

N. Nguyen, Un modèle explicatif de l'évaluation de la qualité d'un service: une étude empirique, Recherche et Applications En Marketing, vol.6, pp.83-98, 1991.

N. F. Norme, I. , and E. , 9000: Systèmes de Management de la Qualité-Principes essentiels et vocabulaire, 2005.

M. J. North and C. M. Macal, Managing business complexity: discovering strategic solutions with agent-based modeling and simulation, 2007.

. Ocde, Les services et la croissance économique, Emploi, productivité et innovation, 2005.

R. Oliva and M. Bean, Developing operational understanding of service quality through a simulation environment, International Journal of Service Industry Management, vol.19, pp.160-175, 2008.

A. P. Oliveira, . De, M. Gabriel, M. R. Poz, G. Dussault et al., Challenges for ensuring availability and accessibility to health care services under Brazil's Unified Health System (SUS), 2017.

, Saúde Coletiva, vol.22, pp.1165-1180

J. C. Olson and J. Jacoby, Cue utilization in the quality perception process, 1972.

. Omg, , 2003.

B. P. Omg, Version 1.0. OMG Final Adopted Specification, Object Management Group 190, 2006.

S. Onkvisit and J. J. Shaw, Marketing theories, models and general issues: Is Services Marketing" Really" Different?, Journal of Professional Services Marketing, vol.7, pp.3-17, 1991.

T. Ono, M. Schoenstein, and J. Buchan, Geographic Imbalances in Doctor Supply and Policy Responses, 2014.

T. Ono, M. Schoenstein, and J. Buchan, Geographic imbalances in the distribution of doctors and health care services in OECD countries (Health workforce policies in OECD countries: right jobs, right kills, right places. OECD health policy studies, 2016.

T. Ono, M. Schoenstein, and J. Buchan, Geographic imbalances in the distribution of doctors and health care services in OECD countries (Health workforce policies in OECD countries: right jobs, right kills, right places. OECD health policy studies, 2016.

W. H. Organization, Rapport sur la cinquante-huitième session du Comité régional de l'Europe, Tbilissi, pp.15-18, 2008.

A. Paleshi, G. W. Evans, S. S. Heragu, and K. S. Moghaddam, Simulation of mitigation strategies for a pandemic influenza, Simulation Conference (WSC), Proceedings of the 2011 Winter, pp.1340-1348, 2011.

M. S. Pallos, Service-oriented architecture: A primer, EAI Journal, vol.9, pp.32-35, 2001.

M. P. Papazoglou, Service-oriented computing: Concepts, characteristics and directions, Proceedings of the Fourth International Conference On, pp.3-12, 2003.

A. Parasuraman, V. A. Zeithaml, and L. L. Berry, A conceptual model of service quality and its implications for future research, The Journal of Marketing, pp.41-50, 1985.

B. Parker and F. Myrick, Transformative learning as a context for human patient simulation, Journal of Nursing Education, vol.49, pp.326-332, 2010.

M. Pauli, Managing the service concept in creating an innovative tourism product, Congress Proceedings 18, 2016.

E. Peelen, F. Jallat, É. Stevens, and P. Volle, Gestion de la relation client, 2006.
URL : https://hal.archives-ouvertes.fr/hal-01637863

L. Penserini, A. Perini, A. Susi, and J. Mylopoulos, From stakeholder intentions to software agent implementations, International Conference on Advanced Information Systems Engineering, pp.465-479, 2006.

F. Perron, Qualité de service perçue et satisfaction du consommateur dans le commerce de détail, 1996.

G. Piccinelli, W. Emmerich, S. L. Williams, and M. Stearns, A model-driven architecture for electronic service management systems, International Conference on Service-Oriented Computing, pp.241-255, 2003.

W. Pieters, On thinging things and serving services: technological mediation and inseparable goods, Ethics and Information Technology, vol.15, pp.195-208, 2013.

S. Prat, Intégration de techniques de vérification par simulation dans un processus de conception automatisée de contrôle commande, 2017.

S. Price, B. Golden, E. Wasil, and H. H. Zhang, Optimizing throughput of a multiroom proton therapy treatment center via simulation, Simulation Conference (WSC), pp.2422-2431, 2013.

D. Quartel, R. Dijkman, and M. Van-sinderen, Methodological support for serviceoriented design with ISDL, Proceedings of the 2nd International Conference on Service Oriented Computing, pp.1-10, 2004.

A. Ragaigne, Les fonctions de l'évaluation des services publics locaux par la satisfaction des usagers, entre apprentissage et discipline, 2010.

F. J. Ramis, J. L. Palma, and F. F. Baesler, The use of simulation for process improvement at an ambulatory surgery center, Proceedings of the 33nd Conference on Winter Simulation, pp.1401-1404, 2001.

J. M. Rathmell, What is meant by services?, The Journal of Marketing, pp.32-36, 1966.

J. M. Rathmell, Marketing in the service sector (Winthrop), 1974.

J. Recker, M. Rosemann, M. Indulska, and P. Green, Business process modeling-a comparative analysis, Journal of the Association for Information Systems, vol.10, 2009.

A. Robertson, Agent-based modeling toolkits NetLogo, RePast, and Swarm, 2005.

A. Robillard, Un centre tertiaire : Val d'Europe, 2016.

M. Roboam, M. Zanettin, and L. Pun, GRAI-IDEF0-Merise (GIM): integrated methodology to analyse and design manufacturing systems, Computer Integrated Manufacturing Systems, vol.2, pp.82-98, 1989.

M. Rosen, B. Lublinsky, K. T. Smith, and M. J. Balcer, Applied SOA: serviceoriented architecture and design strategies, 2012.

D. Roy, D. Anciaux, T. Monteiro, and L. Ouzizi, Multi-agent architecture for supply chain management, Journal of Manufacturing Technology Management, vol.15, pp.745-755, 2004.

A. M. Rushton, C. , and D. J. , The marketing of services: managing the intangibles, European Journal of Marketing, vol.23, pp.23-44, 1989.

A. B. Ryans and D. R. Wittink, The marketing of services: categorization with implications for strategy, Contemporary Marketing Thought, pp.312-314, 1977.

K. Saïkali, Flexibilité des workflows par l'approche objet: 2FLOW, un framework pour Workflows flexibles, 2001.

M. Sako and S. Helper, Supplier relations and performance in the auto industry: European-Japanese-US comparisons of the voice/exit choice, 1995.

R. G. Sargent, Verification and validation of simulation models, Simulation Conference (WSC), Proceedings of the 2009 Winter, pp.162-176, 2009.

W. E. Sasser, R. P. Olsen, and D. D. Wyckoff, Management of service operations: Text, cases, and readings, 1978.

A. Scheer, Architecture of integrated information systems (ARIS), Proceedings of the JSPE/IFIP TC5/WG5. 3 Workshop on the Design of Information Infrastructure Systems for Manufacturing, pp.85-99, 1993.

A. Scheer, ARIS: des processus de gestion au système integré d'applications, 2002.

A. Scheer and M. Nüttgens, ARIS architecture and reference models for business process management, Business Process Management, pp.376-389, 2000.

C. Sempels, L'intangibilité d'une offre globale de services: conceptualisation, opérationalisation, variables d'influence et impact sur le niveau de risque perçu, 2005.

M. Shanahan, N. Shukla, P. Perez, M. Farrell, and A. Ritter, A systematic review of modelling approaches in economic evaluations of health interventions for drug and alcohol problems, BMC Health Services Research, vol.16, p.127, 2016.

S. Y. Shin, H. Balasubramanian, Y. Brun, P. L. Henneman, and L. J. Osterweil, Resource scheduling through resource-aware simulation of emergency departments, Software Engineering in Health Care (SEHC), pp.64-70, 2013.

G. L. Shostack, Breaking free from product marketing, The Journal of Marketing, pp.73-80, 1977.

N. Shukla and S. Kiridena, A fuzzy rough sets-based multi-agent analytics framework for dynamic supply chain configuration, International Journal of Production Research, vol.54, pp.6984-6996, 2016.

R. Silvestro, L. Fitzgerald, R. Johnston, and C. Voss, Towards a classification of service processes, International Journal of Service Industry Management, vol.3, pp.62-75, 1992.

A. Simon, Implémentation d'un éditeur BPMN au sein d'un outil de métamodélisation, 2014.

M. S. Singh and L. K. Singh, An empirical analysis on consumers in switching the cellular service provider of manipur, p.70, 2015.

A. Smith, Essai sur la nature et les causes de la richesse des nations (Gallimard), 1976.

A. Smith, La Richesse des nations (1776), 1991.

B. Sobolev, D. Harel, C. Vasilakis, and A. Levy, Using the Statecharts paradigm for simulation of patient flow in surgical care, Health Care Management Science, vol.11, pp.79-86, 2008.

F. Squazzoni, W. Jager, and B. Edmonds, Social simulation in the social sciences: A brief overview, Social Science Computer Review, vol.32, pp.279-294, 2014.

L. Starkiene, Inequitable geographic distribution of physicians: systematic review of international experience. Sveikatos Politika Ir Valdymas 5, 2013.

R. Studio, RStudio: integrated development environment for R, 2012.

E. Sutter, L'évaluation et les indicateurs de la performance des activités infodocumentaires, 2006.

B. Szostak and F. Lenfant, La boîte à outils du design management, 2015.

W. Touzi, Conceptualisation et modélisation de la production de service: application aux domaines de la santé et de l'enseignement, vol.1, 2011.

M. K. Traoré, G. Zacharewicz, R. Duboz, and B. Zeigler, Modeling and simulation framework for value-based healthcare systems, 2018.

J. Treuil, A. Drogoul, and J. Zucker, Modélisation et simulation à base d'agents, pp.1-13, 2008.

O. Uml, Unified modeling language. Object Management Group, 2001.

B. Vallespir and G. Doumeingts, La méthode GRAI. supports de cours de l'école de printemps «Modélisation d'entreprise», 2002.

G. Van-de-putte, T. Benedett, D. Gagic, P. Gersak, K. Krutzler et al., , 2001.

, Intra-enterprise business process management. IBM Corporation. IBM International Technical Support Organization

W. M. Van-der-aalst, A. H. Ter-hofstede, and M. Weske, Business process management: A survey, International Conference on Business Process Management, pp.1-12, 2003.

S. L. Vargo and R. F. Lusch, Service-dominant logic: continuing the evolution, Journal of the Academy of Marketing Science, vol.36, pp.1-10, 2008.

F. Vernadat, Techniques de modélisation en entreprise, applications aux processus opérationnels, 1999.

. Vie-publique, Qu'est-ce qu'un système de santé ?, 2016.

E. Vogler, Management stratégique des services: du diagnostic à la mise en ø euvre d'une stratégie de service (Dunod), 2004.

G. Wainer, CD++: a toolkit to develop DEVS models, Software: Practice and Experience, vol.32, pp.1261-1306, 2002.

E. T. Wang and H. Wei, Interorganizational governance value creation: coordinating for information visibility and flexibility in supply chains, Decision Sciences, vol.38, pp.647-674, 2007.

C. A. Watts, K. Y. Kim, and C. K. Hahn, Linking purchasing to corporate competitive strategy, International Journal of Purchasing and Materials Management, vol.31, pp.2-8, 1995.

U. Wemmerlöv, A taxonomy for service processes and its implications for system design, International Journal of Service Industry Management, vol.1, pp.20-40, 1990.

. Wfmc, The Workflow Mangement Coalition, Workflow Management Coalition Terminology and Glossary, 1999.

N. Wickramasinghe, S. Chalasani, R. V. Boppana, and A. M. Madni, Healthcare system of systems, 2007 IEEE International Conference on System of Systems Engineering, pp.1-6, 2007.

. Wikipédia, Économie de la France, 2015.

T. J. Williams, A reference model for computer integrated manufacturing (CIM), 1989.

T. J. Williams, The Purdue enterprise reference architecture, Computers in Industry, vol.24, pp.141-158, 1994.

M. Wisniewski, Using SERVQUAL to assess customer satisfaction with public sector services, Managing Service Quality: An International Journal, vol.11, pp.380-388, 2001.

G. Zacharewicz, Un environnement G-DEVS, 2006.
URL : https://hal.archives-ouvertes.fr/tel-00173633

G. Zacharewicz, S. Diallo, Y. Ducq, C. Agostinho, R. Jardim-goncalves et al., Model-based approaches for interoperability of next generation enterprise information systems: state of the art and future challenges, Information Systems and E-Business Management, vol.15, pp.229-256, 2017.
URL : https://hal.archives-ouvertes.fr/hal-01321032

C. Zaidman, R. Roussel, M. A. Le-garrec, M. Bouvet, J. Solard et al., , 2014.

, Comptes nationaux de la santé 2013. Collection Études et Statistiques

S. Zefouni, Aide à la conception de workflows personnalisés: application à la prise en charge à domicile, 2012.

B. Zeigler, Theory of Modelling and Simulation, 1976.

B. P. Zeigler, Multifacetted modelling and discrete event simulation, 1984.

B. P. Zeigler, How Can Modeling and Simulation Help Engineering of System of Systems?, Computational Frameworks, pp.1-46, 2017.

B. P. Zeigler and H. S. Sarjoughian, Modeling and simulation of systems of systems, Guide to Modeling and Simulation of Systems of Systems, pp.3-11, 2017.

B. P. Zeigler, H. Praehofer, and T. G. Kim, Theory of modeling and simulation: integrating discrete event and continuous complex dynamic systems, 2000.