Skip to Main content Skip to Navigation
Theses

Modélisation et simulation des systèmes de production de services : application à un système de sante

Abstract : The rapid growth of the services sector, especially modern services, is a remarkable trend around the world. The complexity of conceptualizing services is often related to their modeling, their design, and the management of possible interactions between the customer and the provider. One of the fundamental public services is health services, the major challenges faced by health services are: governance, coordination and accessibility to care. The accessibility of care is usually linked to an unbalanced geographic distribution of doctors and a high waiting time. In this context, an approach based on Modeling and Simulation taking into account the possible heterogeneity of modeling environments is proposed in order to analyze the problems related to the management of a service territory. This approach aims to give a global vision of the functioning of the service system studied, by taking into account the related factors impacting both the choice of service users and the process of service production.
Document type :
Theses
Complete list of metadatas

Cited literature [243 references]  Display  Hide  Download

https://tel.archives-ouvertes.fr/tel-02129659
Contributor : Abes Star :  Contact
Submitted on : Wednesday, May 15, 2019 - 10:36:09 AM
Last modification on : Monday, January 13, 2020 - 1:11:08 AM

File

SBAYOU_MARIEM_2018.pdf
Version validated by the jury (STAR)

Identifiers

  • HAL Id : tel-02129659, version 1

Citation

Mariem Sbayou. Modélisation et simulation des systèmes de production de services : application à un système de sante. Autre. Université de Bordeaux, 2018. Français. ⟨NNT : 2018BORD0422⟩. ⟨tel-02129659⟩

Share

Metrics

Record views

345

Files downloads

2282