Skip to Main content Skip to Navigation

Designing for Urban Mobility - Modeling the traveler experience

Abstract : This thesis addresses the challenge of designing urban mobility systems. It aims at developing a traveler experience model to help diagnose travel problems in a design approach and improve the relevance of transportation models for travelers. By combining the views of user-experience design and transportation, it helps to deepen the understanding of how travelers experience their journey and especially the problems they face. The first axis of investigation is related to the modeling of the traveler experience to feed a relevant and rich diagnosis of travel problems. In the second axis, travelers are involved, through a grounded theory approach, to identify the problems they encounter when using urban mobility systems, using appropriate stimuli.The third axis introduces travel subjective attributes into transport models to improve their accuracy.This research used action research as a methodology. It combines literature review in design and transportation disciplines, four field observations, fifteen in-depth interviews with transport travelers and experts, five problem-solving workshops, and two experiments, in a cyclical improvement of results. The various uses of the model have led to an in-depth diagnosis of three urban mobility systems (suburban train, on-demand bus, dedicated shuttle) and the development of traveler-centric attributes for an optimization model and a multi-agent simulation that was tested by a survey of over 450 participants.
Document type :
Complete list of metadata

Cited literature [299 references]  Display  Hide  Download
Contributor : ABES STAR :  Contact
Submitted on : Thursday, February 21, 2019 - 9:44:07 AM
Last modification on : Tuesday, August 17, 2021 - 11:59:47 AM
Long-term archiving on: : Wednesday, May 22, 2019 - 12:46:42 PM


Version validated by the jury (STAR)


  • HAL Id : tel-02043534, version 1


Ouail Al Maghraoui. Designing for Urban Mobility - Modeling the traveler experience. Business administration. Université Paris Saclay (COmUE), 2019. English. ⟨NNT : 2019SACLC006⟩. ⟨tel-02043534⟩



Record views


Files downloads