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Gestion agile de processus métier : proposition d'une approche tirée par les compétences

Wafa Triaa 1
1 G-SCOP_SIREP [2016-2019] - Système d’Information, conception RobustE des Produits [2016-2019]
G-SCOP - Laboratoire des sciences pour la conception, l'optimisation et la production
Abstract : In the modern economy, creating agile business processes is one of the conditions to obtain/ maintain competitive advantage on the market. Efficient organizations need to ensure that their business processes are flexible so that these processes can easily accommodate changes in regulations and policies. Actually, the management of business processes is supported by the BPM (Business Process Management) approach. It addresses the management, transformation and improvement of organizational operations. Yet, actual BPM does not feature the means to have a continuous adaptation of their business processes and quick adjustment of their models and resources allocation to meet changing environmental conditions. In this thesis, we aim to support the agility of business processes to ensure a continuous adaptation to changes. The agility of business processes, combined with the agility of employees and that of information technology are prerequisites for achieving business agility. To support agility at IT level, we use the SOA (Service Oriented Architecture) approach. Indeed, the SOA can provide numerous benefits to the organization, enabling it to reduce complexity and increase flexibility through their reutilization and modularity features. Moreover, resources which are important assets in successful process’s implementation are widely supported with agile organization regarded as primordial factor for successful agility implementation. For this reason, we propose an approach that combines management of processes with the required skills to their execution and to better enhance the process flexibility we combine BPM with SOA in a social environment.
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Wafa Triaa. Gestion agile de processus métier : proposition d'une approche tirée par les compétences. Automatique / Robotique. Université Grenoble Alpes, 2018. Français. ⟨NNT : 2018GREAI065⟩. ⟨tel-01968687⟩

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