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L’externalisation des activités logistiques, vers la mise au point d’un outil d’aide à la décision

Abstract : Under the pressure of the environment, companies were little by little brought to change their organization modes by confiding more and more activities to external providers. The outsourcing of the logistics is one of the strong trends of this movement. However, in spite of the advantages and the profits of the outsourcing of the logistic, numerous relations are not renewed to the end of their contract. The cause is due to a bad anticipation of the risks. The objective of this thesis is to contribute to the development of a decision-making tool in measure to take into account the various parameters of the projects of outsourcing. This tool proposes an approach allowing to model the various phases of the process of outsourcing of the logistics while integrating the risk management. In a very pragmatic way, this work aims to model the reality of the outsourcing of the logistic activities. Our purpose will be thus no to propose new modes of piloting of supply chains, but a frame of analysis and modelling capable of explaining better the industrial reality regarding the risks of outsourcing of the logistic activities. Therefore, we led a risk management analysis of logistic outsourcing in the field of the mass-market retailing. First of all, an analysis of the main existing methods, to make a relevant choice of tools the best adapted to the studied context, led to us to use the ARIS model. The approach of identification of the risks consisted in listing, in a most exhaustive possible way, all the risks, which can have an impact on any company which operates in the mass-market retailing. The second phase had for objective the evaluation of the probability and the impact of every risk on the process of the outsourcing. To be made, we used the risk matrix model which allowed us to determine what are the most critical risks and to propose an action plan containing prevention measures to eliminate them. Thus, we developed a dashboard containing the specific measures and the action plan suited to reduce the risks of the logistic outsourcing. Finally, we attributed to each of the causes of non-performance, control indicators for an effective and rigorous follow-up and to better guide the control process of performance in the field of the mass-market retailing.
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Jabir Arif. L’externalisation des activités logistiques, vers la mise au point d’un outil d’aide à la décision. Autre. Université Sidi Mohamed Ben Abdellah Fès (Maroc), 2016. Français. ⟨tel-01964517⟩



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