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Dispositifs de gestion et risques psychosociaux : une étude qualitative des risques humains et de leur gestion dans les organisations

Abstract : Since the late 2000s, psychosocial risks (job strain, anxiety, burn out…) are a debating point. The literature explains it by the dissemination of a results-oriented culture which demands more and more to people and controls their performance by using management tools. Furthermore, to prevent psychosocial risks organizations also use management tools. That's why we focus our attention on the use of management tools in organizations to study the complex links between management control and psychosocial risks. Thus, our thesis aim to answer the following research question: to what extent management tools participate to psychosocial risks, to their creation and to their prevention ? To do this, we have first made an exploratory study and then four case studies in private and public organizations. So our qualitative design is composed by collecting 67 semi-structured interviews, two non-participatory observations and internal and external documents. By studying mutual relationship between perceptions of reality, individuals and management tools, we explore the complex mechanisms binding results-oriented culture, management tools and psychosocial risks.
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Submitted on : Thursday, October 4, 2018 - 3:11:07 PM
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Pauline Beau. Dispositifs de gestion et risques psychosociaux : une étude qualitative des risques humains et de leur gestion dans les organisations. Gestion et management. Université Paris sciences et lettres, 2017. Français. ⟨NNT : 2017PSLED072⟩. ⟨tel-01887817⟩

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