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Theses

Hospitalité touristique : conceptualisation et études de l’hospitalité des destinations et des maisons d’hôtes

Abstract : Hospitality is a vast concept that has been studied by various disciplines. It has to be distinguished from welcome and service. Based on the definition of hospitality as “the sharing of one’s own home”, this thesis argues that tourism is the occasion of gestures of hospitality. Three frameworks of tourism hospitality are identified: territory, residence and commercial organization. Territorial tourism hospitality is perceived by foreign tourists when they meet the residents (local population, service employees) of a destination and service facilities and equipment. A case study concerns a destination in the French West Indies, Guadeloupe. Dimensions of territorial tourist hospitality are determined. B&B houses offer domestic and commercial tourist hospitality. Several qualitative and quantitative studies demonstrate that not all the owners of B&B house are in fact hospitable and that hospitableness, the trait possessed by hospitable people, is an antecedent of the satisfaction perceived by the guests in a B&B house.
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Yves Cinotti. Hospitalité touristique : conceptualisation et études de l’hospitalité des destinations et des maisons d’hôtes. Gestion et management. Université de Perpignan Via Domitia, 2011. Français. ⟨tel-01875235⟩

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