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Processus d'Intégration des Fournisseurs dans le Développement de Systèmes de Produits-Services

Matthieu Yager 1
1 G-SCOP_CC [2016-2019] - Conception collaborative [2016-2019]
G-SCOP - Laboratoire des sciences pour la conception, l'optimisation et la production
Abstract : A products-services system is an offer integrating products and services with the aim of bringing a strong added value to the needs of the clients. The development of such offers requires numerous capabilities, some being mastered by the company developing the offer, others being specific to the suppliers. To collaborate with them became crucial for the customer company to meet the needs of innovation, to be more reactive toward the evolution of markets and to optimize the cost, the quality and the development time of the offer. Such collaborations require to be carefully constructed, then managed, so that the development of the new offer is successful. The research project presented in this report, led during a thesis under a CIFRE contract with Schneider Electric, contributes to the implementation of successful customer-suppliers collaborations in development of products-services systems. The aim of this work was to formalize a process that would help the structuring of a collaboration, which would in turn support the teams in charge of leading collaborative projects with suppliers. The final result of our work is a co-development process integrating the managerial approach of the development of a new offer, with the relational dimension characterizing the way collaboration is lived on a daily basis. The engineered research approach has been followed in this project, which leans on seven case studies within Schneider Electric company and six others companies stemming from different branches of industry such armament, cosmetic or insurance. Numerous actors, working at the corporate level in companies and in development projects, have been mobilized in client companies as well as in suppliers companies. The co-development process we propose here is based on the life cycle of the collaboration and the life cycle of the products-services systems. On one hand, it describes the managerial activities and their sequencing, the roles and the responsibilities of functions involved in the project, and the links with the others processes of the company. This top-down approach allows understanding the customer-suppliers collaboration as a whole and to anticipate the activities to be led with the suppliers. On the other hand, this managerial approach has been enriched by the illustration of collaborative practices describing the interactions from day to day between customer and suppliers. This second approach, bottom-up type, highlights the relational dimension of the project. It characterizes the daily interactions between the participants and thus contributing to the creation of commitment and trust, to the alignment of the efforts, and to mutual learning: elements necessary to the success of the project. The originality of our work resides in the combination of these two approaches in the same process, a combination which allows understanding how the co-development of a new products-services system is performed between several companies on a daily basis.
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Submitted on : Wednesday, August 29, 2018 - 11:59:05 AM
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Matthieu Yager. Processus d'Intégration des Fournisseurs dans le Développement de Systèmes de Produits-Services. Gestion et management. Université Grenoble Alpes, 2016. Français. ⟨NNT : 2016GREAI114⟩. ⟨tel-01863997⟩



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