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Identification des risques, opportunités et facteurs critiques de succès de l’industrie 4.0 pour la performance industrielle des PME.

Abstract : The SMEs, predominant actors of the industry, have to reach customer expectations that are more and more complex. One of the solutions is to improve the management of the industrial processes which includes production planning and control, performance measurement and evaluation. Lately the concept of industry 4.0 has emerged. This new approach allows the control of production processes by providing real time synchronization of flows and by enabling the production of unitary and customized products. This concept is based on emerging new technologies such as cloud computing and Internet of Things. Our research goal is to identify the industry 4.0 risks, opportunities and critical success factors regarding SMEs industrial performances. Our first work shows that the SMEs have their own specific managerial features that may undermine the adoption of the industry 4.0 concept. Our review of the scientific literature also shows that there are disparities between industry 4.0 business cases in SMEs. These business cases are also poorly documented a provide only few insights for SMEs managers. The inherent difficulty to identify detailed examples prevented us from conducting a statistical study of the industry 4.0 cases within SMEs. In order to reach our research goal, we conducted a prospective study by consulting experts. Our study shows that the major risks facing the adoption of the industry 4.0 concept in SMEs is the lack of expertise and the short-term strategy mindset. The study also shows that training is the most important success factor, that managers have a prominent role in the success and/or the failure of an industry 4.0 project, and that SMEs should be supported by external experts. Lastly, industry 4.0 offers a unique opportunity to redesign SMEs production processes and to adopt new business models. SMEs have decisive advantages toward this industrial revolution that they must use in order to keep their competitive advantages against large company.
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Alexandre Moeuf. Identification des risques, opportunités et facteurs critiques de succès de l’industrie 4.0 pour la performance industrielle des PME.. Autre. Université Paris Saclay (COmUE), 2018. Français. ⟨NNT : 2018SACLC025⟩. ⟨tel-01849981⟩

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