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Critique du déterminisme de la relation désordre - (in)fiabilité : cas de l'exploitation ferroviaire

Abstract : The study of high organizational reliability refers to the examination of conditions that allow a complex organized system to maintain high levels of reliability consistent with both security and economic requirements. Studies on the functioning of High Reliability Organizations (HRO) feature a set of practices and mechanisms implemented within these organizations - at the individual, group and organizational levels - which enable them to manage and operate effectively complex technicalsystems at risk. In line with the contributions on what contribute to high reliability in such companies, this work aims to demonstrate the consideration of disorder, as one of the organizational logics, supporting reliability of the company. In this sense, a conceptualization of disorder as an organizing component (organizational disorder) is proposed. As a result of this conceptualization, the thesis demonstrates to what extent organizational disorder, through the establishment ofinformal organizations stratified on the existing formal ones, can reduce and limit the effects of disruptions. Disorder is analyzed as an intrinsic catalyst of sensemaking, partaking to high reliability. By discussing the consideration of disorder as the very essence of the organization, the thesis also debates upon the underlying normative approach in the very conception of the organization and its ensuant high reliability.
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Terry Rocves. Critique du déterminisme de la relation désordre - (in)fiabilité : cas de l'exploitation ferroviaire. Gestion et management. Conservatoire national des arts et metiers - CNAM, 2016. Français. ⟨NNT : 2016CNAM1112⟩. ⟨tel-01832236⟩

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