La qualité, l'innovation et la créativité du travail au sein des organisations : vers une politique globale de prévention de la souffrance psychique au travail

Abstract : This research work deals with the intervention in prevention of occupational psychological health problems. It highlights the difficulties between knowing and doing: the biggest difficulties occur after diagnosis, when work situations and the organisation have to be substantially and permanently transformed. To reach this goal, a great deal of theoretical work has been carried out in order to identify in literature and analyse significant models of intervention for their coordination between a sound theoretical framework around the dynamics of occupational health (knowing) and a methodological framework of intervention (doing). We propose thus, through a literature review, three dimensions able to theorize the transition from knowledge to action, a transition which is understood as a social process as such and not as a methodological consequence. Those 3 dimensions, namely the object of the intervention, the level of involvement and the cognitive prevention process implemented with the actors, are at the heart of our work. Thanks to this theoretical and epistemological work, the designed methodological framework aims at developing scientifically this process, seeking its comprehensibility and the beginning of a work of predictability, and enabling reproducibility by other actors in the future. To that end, we present 3 studies, each firmly rooted in practice, within occupational health departments, and thus in the field. They study the effects of different linkages between the object of intervention, the level of involvement and the cognitive prevention process. The whole process fits into fundamental applied research and results in the proposal and the testing of a new model of prevention, which enables to go beyond the limits observed in literature. This new approach is characterised by this specific coordination and also by an innovative methodology that puts the intervention within a process of organisational innovation. Based on the implementation of a proximal zone of development, it allows the actors to develop transitional activities and is helpful in the difficulties they face in any prevention system. Eventually, this work opens new practical and scientific orientations, questions the stance of the occupational health professionals as well as the framework of practice of occupational psychologists.
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Nadège Guidou. La qualité, l'innovation et la créativité du travail au sein des organisations : vers une politique globale de prévention de la souffrance psychique au travail. Psychologie. Université de Lyon, 2017. Français. ⟨NNT : 2017LYSE2089⟩. ⟨tel-01822903⟩

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