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La compassion dans la résilience organisationnelle : apport du toxic handler

Abstract : When a crisis occurs within a company, certain resources with particular characteristics emerge, helping those who suffer. We call these resources: “toxic handlers.”The role of this research is to understand what it is that “toxic handlers” do, why they help others in difficult. How do they do this? What can organizations do to help them? “Toxic handlers” rescue companies through an act compassion, but unfortunately they pay a heavy price for this. We have attempted to answer certain questions surrounding the creation process of compassionate resilience within companies. How do individuals, who don’t appear to be suffering in the eyes of their companies, find themselves full of compassion for their close colleagues? We’re asking ourselves what happens to a toxic handler. Is he or she a “carrier of compassion or of suffering”? How does this compassion or suffering come about with regard to the “toxic handler”? Why can’t employees who suffer manage to front up to toxic emotions? How is the relation between the “toxic handler” and the “employees in pain” created? Toxic handlers act as intermediaries between “toxic boss” and “employees in pain.” The actions of “toxic handlers” are nonexistent within a company unless there is an internal crisis and only if the “toxic handler” is also facing a crisis (what we call a double crisis). We have created an analysis model for compassionate resilience and have applied it to several large companies suffering from a crisis. Our work opens a field of research and brings together numerous perspectives concerning the problematic of compassionate resilience within a company.
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https://tel.archives-ouvertes.fr/tel-01793217
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Gilles Teneau. La compassion dans la résilience organisationnelle : apport du toxic handler. Gestion et management. Conservatoire national des arts et metiers - CNAM, 2011. Français. ⟨NNT : 2011CNAM0758⟩. ⟨tel-01793217⟩

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