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L'expérience du numérique chez les aînés : enjeux et limites du solutionnisme technologique

Abstract : Nowadays, Western societies are confronted with the ageing of their population, due to the consequences of the baby-boom and to a longer life expectancy. This context highlights the necessary attention paid to the loss of autonomy of seniors : cost and availability of retirement homes, management of dependency by family and by public policies, etc. The Silver Economy offers technological answers to these social and political problems, by developing many digital products dedicated to reducing the loss of autonomy among seniors. However, these solutions do not always seem to pay sufficient attention to the reality of elderly people. First, technologies do not seem to take into account the expectations and the needs of this population, such as the plurality of their profiles. Moreover, technologies to maintain autonomy do not seem to be adapted to their digital skills and knowledge. Finally, we can question the non democratic potential of digital technologies dedicated to health, considering their high cost whilst the number of retired people living under the poverty line has increased. In our study, we proposed a mixed approach, combining sociology and the information and communication sciences (CIS). Thus, we undertook a prospective study, whose purpose was to apprehend and to understand the current usage of digital technologies among retired people over 60 years old. Our aim was to highlight how seniors use digital devices and services, in order to verify if they are in line with the forms of technological management existing to support their autonomy. To do so, we used a qualitative methodology and surveyed 31 retired users living in Aquitaine. The results of our survey reveal totally disparate levels of digital literacy, influenced by many factors, such as age, contexts of learning, degree of sociability, biographical trajectories and self image. The use of digital technologies is deeply linked to identity processes, whether they are oriented towards biographical rupture or continuity, in relation to the past, the present and the future of the users. Technologies contribute to new forms of sociability, taking over classical ways of social bonding. Internet search practices, on the other hand, allow the user to develop a new self image. We conclude on the necessary adaptation of digital technologies to its identity appropriations of the elderly users.
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Submitted on : Thursday, April 12, 2018 - 2:32:23 PM
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  • HAL Id : tel-01764923, version 1

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Eloria Vigouroux-Zugasti. L'expérience du numérique chez les aînés : enjeux et limites du solutionnisme technologique. Sciences de l'information et de la communication. Université Michel de Montaigne - Bordeaux III, 2017. Français. ⟨NNT : 2017BOR30046⟩. ⟨tel-01764923⟩

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