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L'improvisation comme compétence, étude du déploiment d'un dispositif de gestion logistique

Abstract : This research studies the implementation of a management device at a French car manufacturer. Implementation theory is use for analyzing the device’s implementation process called « mutualized MAF ». This theory considers that an adaptation process is realized by the users during the device implementation. This process is called "appropriation". Our findings propose that this appropriation is realized «making path», without planning and voluntarily by the users, three improvisation characteristics identified by the literature. Following Ciborras’s work, we use organizational improvisation concept to characterize the actions performed by users to "make do" with the management device. Our approach is based on a going-and-coming process between literature and research ground which helped us to suit better our research questions and our analyzing method after one year observation period (July 2009 to August 2010) within the team at the automaker. We have developed three reading grids to identify difficulties encountered during the device, characterize prescription-improvisation loops during the implementation of the device and compare loops between them. Our study leads us to propose a definition of improvisation as a skill to "make do" with the management tools and to build a model of improvisation.
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Haydée Margarita Hernandez-Ruiz. L'improvisation comme compétence, étude du déploiment d'un dispositif de gestion logistique. Autre. Ecole Centrale Paris, 2013. Français. ⟨NNT : 2013ECAP0010⟩. ⟨tel-01726958⟩

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