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Contribution méthodologique à l'introduction du lean office dans un service support de gestion des approvisionnements : analyse longitudinale par étude de cas dans une entreprise fournisseur du secteur de la santé

Abstract : Like most industrial companies, the Paul Hartmann company firstly deployed the Lean approach in factories. The implementation of Lean Office basic principles is decided through the Office Excellence method (Kugel, 2010) in the procurement support department. This method applied in some major German companies since 2002 has not been scientifically tested yet. Our research aims at testing this method with a unique case study approach and evaluating its completeness in comparison to the Lean Office’s concept base. A first contribution is made through a literature review for defining this Lean Office’s concept base. The five year-case study starts with a failure; the action-research moves to an intervention-research. After systematically challenging the case study learnings with the literature, our constructivist approach enables proposing an original Lean Office implementation method for practitioners’ use: Lean Office@SCM. It is a mixed approach made of a managerial part in parallel, and an operational one insequences.
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Submitted on : Tuesday, March 6, 2018 - 3:40:08 PM
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Eric Reinhard. Contribution méthodologique à l'introduction du lean office dans un service support de gestion des approvisionnements : analyse longitudinale par étude de cas dans une entreprise fournisseur du secteur de la santé. Gestion et management. Université de Strasbourg, 2017. Français. ⟨NNT : 2017STRAB011⟩. ⟨tel-01724592⟩

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