Skip to Main content Skip to Navigation
Theses

Proposition d’une approche centrée usage pour l’accompagnement de l’innovation organisationnelle liée à l’introduction d’un outil numérique collaboratif dans un système d’information : application au contexte du « home care »

Abstract : Information system tools provide support for the activities of actors in an organization. Companies replace their tools by new ones in search of performance or quality improvements, etc. However, the implementation of a new digital tool is a process of mutual adaptation between the organization and the technology, which involves changes on several dimensions and on different levels of granularity. The aim of our work is to contribute to manage these changes in order to encourage organizational innovation. We propose to grasp the diversity of evolutions in the organization and of adaptations in the tool through the diversity of ―potential‖ and ―effective‖ transformations in usages. In order to identify diversity of ―potential‖ usages, we propose to compare the diversity of ―effective‖ usages of the tool ―to replace‖ and of ―potential‖ usages of the tool ―to introduce‖. Once identified, the ―potential‖ transformations can be managed through decision making on usages to abandon, to keep, to adopt, to the emergence of new usages. It‘s the implementation of these ―effective‖ transformations that involves evolutions in the organization and adaptations of the tool. We set a usage model to consider the diversity of usages. From this model, we define methods for gradual exploration of the diversity of usages and of usage transformations, organization- and tool-oriented. We illustrate the application of methods proposed through the case study of computerization of the patient care record in a home care structure.
Complete list of metadatas

Cited literature [122 references]  Display  Hide  Download

https://tel.archives-ouvertes.fr/tel-01701739
Contributor : Abes Star :  Contact
Submitted on : Tuesday, February 6, 2018 - 9:56:09 AM
Last modification on : Friday, October 23, 2020 - 11:54:07 AM
Long-term archiving on: : Friday, May 4, 2018 - 12:05:34 AM

File

BORGIEL_KATARZYNA_2017.pdf
Version validated by the jury (STAR)

Identifiers

  • HAL Id : tel-01701739, version 1

Citation

Katarzyna Borgiel. Proposition d’une approche centrée usage pour l’accompagnement de l’innovation organisationnelle liée à l’introduction d’un outil numérique collaboratif dans un système d’information : application au contexte du « home care ». Autre [cond-mat.other]. Université de Bordeaux, 2017. Français. ⟨NNT : 2017BORD0932⟩. ⟨tel-01701739⟩

Share

Metrics

Record views

704

Files downloads

474