L'activité transférentielle, une ressource au service du développement du métier : le cas des agents d'escale et de service commercial en gare

Abstract : Based on an intervention realised in SNCF company for two groups of commercial and station agents, this thesis explores the function of the transferential activity than can be deployed during intervention. We seek to explain the way « the motion of places » which are implemented in the clinical intervention, can be a resource for the development of the job. A multimodale analysis of research materials which mainly come from crossed-confrontation focuses on two types of signs. On the one hand, the presence of a transferential activity indices in the dialogical activity, and the other hand, the signs of the development of the job. This results leads us to present a model of transferential activity. This specificity is her object. Either it assigns the other person (or oneself) a place, or it makes the place change (his or her own or someone else’s one). The transferential activity can be suffered as well as used by the researcher or the professional. It’s the interference of both transferential activities that can be driving force and promote a development of the job on these differents registers. We conclude with the development of the transferential activity and its « functional » nomadism. The transferential activity is not only an activity in its own rightn but it is also the product of another activity. And, finally, it is a psychological instrument to the benefit of the current activity. The perspectives opened by this work concern the transformative potential of the transferential activity. The professional’s activity in the steering committees must be developed.
Keywords : Job Activity Transfer
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Theses
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Emilie Perrot. L'activité transférentielle, une ressource au service du développement du métier : le cas des agents d'escale et de service commercial en gare. Psychologie. Conservatoire national des arts et metiers - CNAM, 2017. Français. ⟨NNT : 2017CNAM1087⟩. ⟨tel-01544968⟩

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