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Le contrôle capacitant : le cas du réseau de coopération et d'action culturelle français à l’étranger

Abstract : The French cooperation and cultural network abroad, which operates under the Ministry of Foreign Affairs, is a public entity that has been operating globally since the early 20th century. Subject to numerous reforms, it has suffered from major budget cuts and downsizing since the early 2000s. However, this organization, whose very existence has been threatened and whose field of activity has nevertheless continued to widen, manages to fulfill its mission in an uncertain and competitive environment. This study shows that its senior leadership responded by an organization redesign that introduced a new approach to management control. This interpretive research uses a predominantly qualitative mixed methodology to assess this new approach. It mobilizes the enabling control model (Ahrens and Chapman, 2004) adapted from the research of Adler and Borys (1996). This model characterizes the systems that enable employees better to master their tasks. The nature of the organization’s management control seen as a package is analyzed through an investigation of the users’ experience, using secondary data produced for the organization, primary data from 66 semi-structured interviews that put into practice the extended framework proposed by Ferreira and Otley (2009) and exploits NVivo10 software, a thick description and a correspondence analysis. This doctoral research is based on a thorough understanding of an organization that has not been studied much in management science. Through its interview guide perceived as a "meeting point" between the actors, it offers a refinement of the enabling control model seen as a meta-management control.
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Submitted on : Friday, January 13, 2017 - 1:55:06 PM
Last modification on : Monday, February 21, 2022 - 3:38:15 PM
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  • HAL Id : tel-01434786, version 1



Benjamin Benoit. Le contrôle capacitant : le cas du réseau de coopération et d'action culturelle français à l’étranger. Interface homme-machine [cs.HC]. Conservatoire national des arts et metiers - CNAM, 2016. Français. ⟨NNT : 2016CNAM1059⟩. ⟨tel-01434786⟩



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