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Vers un cycle d'amélioration continue pour la capitalisation des connaissances : un cas d'étude à STMicroelectronics

Manel Brichni 1, 2
2 G-SCOP_SIREP [?-2015] - Système d’Information, conception RobustE des Produits [?-2015]
G-SCOP [2006-2015] - Laboratoire des sciences pour la conception, l'optimisation et la production [2006-2015]
Abstract : At STMicroelectronics, the Business Intelligence team is daily confronted to exploit data and information to create reports about manufacturing activities in order to supervise it. In such an industrial organization, products change regularly and data can quickly become obsolete. Consequently, over time, the number of created reports is highly growing, while knowledge about their creation is lost. This is shown in a qualitative and quantitative evaluation of the main part of the STMicroelectronics' knowledge system.As a result, problems related to knowledge obsolescence, duplication, non-centralization and proliferation continuously arise. Therefore, this work addresses the general following research question:How to ensure a continuous expert knowledge capitalization?To answer this question, a continuous improvement cycle for knowledge capitalization is proposed. Its objective is to effectively and continuously capitalize expert knowledge while targeting business needs and providing an evolving solution. It is based on a Business Intelligence for Business Intelligence system (BI4BI). Since knowledge is embedded not only in systems and tools, but also in human minds and practices, our proposed knowledge capitalization solution also involves people and organizations: it proposes to collect users' feedbacks and insights to integrate them in knowledge representation and in our BI4BI tool.
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Manel Brichni. Vers un cycle d'amélioration continue pour la capitalisation des connaissances : un cas d'étude à STMicroelectronics. Intelligence artificielle [cs.AI]. Université Grenoble Alpes, 2015. Français. ⟨NNT : 2015GREAM026⟩. ⟨tel-01257813⟩

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