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Wikipédia, une encyclopédie collaborative en quête de crédibilité : le référencement en questions

Abstract : Wikipedia is an open-content encyclopedia that anyone can edit. Its editorial process is unique. Thus this study is focused on the users’ perception of its credibility and on the wikipedian community policy to guaranty it. One hypothesis might be that referencing is a way of guaranteeing the content's credibility which naturally leads to another question: how do the users/readers identify this rhetorical device? To approach the matter of the epistemic value of information, a documentary communication model combined with cognitive authority, trust, credibility and referencing is proposed. Firstly, a survey of 11 to 25 year-old students highlights that their trust for Wikipedia varies according to the level of studies. This level of trust is also influenced by the overall negative reputation of this encyclopedia in the academic community. Secondly we observe the effects of a project where students become editors to the encyclopedia. There is a clear improvement in the trust toward Wikipedia amongst students and teachers as they realize the importance of community policies and referencing. Finally, we analyze the changes in referencing policies and guidelines in the French Wikipedia as well as the controversies they provoked between 2002 and 2013. The historical and anthropological approach highlights how key the role of referencing to the wikipedian community is, in order to face the issues of epistemic trust. It also reveals the tensions inherent to the editorial policy of this project.
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Submitted on : Monday, January 18, 2016 - 6:37:34 PM
Last modification on : Monday, July 4, 2022 - 9:14:23 AM
Long-term archiving on: : Friday, November 11, 2016 - 8:12:56 AM


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  • HAL Id : tel-01257207, version 1


Gilles Sahut. Wikipédia, une encyclopédie collaborative en quête de crédibilité : le référencement en questions. Documentation. Université Toulouse Jean Jaurès; Université de Toulouse, 2015. Français. ⟨tel-01257207⟩



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