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Vers un modèle de la santé psychologique au travail des agents du social et de l'insertion : quels inducteurs organisationnels, psychosociaux et personnels sur le bien-être, la détresse et l'épuisement ?

Abstract : The general subject of the thesis is the psychological health in the work, more particularly, itis question to understand the previous history of the problems of psychological health in thework and to detect the means to develop a prosperity in the work and\or to prevent thedeterioration of the conditions of psychological health of the social workers. Thepsychological health is arrested in this search as a shape bidimensionnelle by mentioning thehealth not only as the absence of disease, but also as the presence of positive aspects (Achille,2003; Keyes, 2005). From this perspective, we chose to estimate the health through thepsychological well-being, through the psychological distress and through the burnout. Thepsychological well-being establishes the positive pole and the psychological distress and theburnout train the negative pole. The model of the psychological health in the work was testedwith 369 social workers of the region Nord-Pas de Calais.The scientific interest of the research is to understand not only the causes of the problems ofpsychological health in the work but also the causes of "good one" psychological health toanticipate the evolution of the psychological health of the workers so as to prevent theappearance of psychological problems. Our objective, by means of conversations and ofquestionnaires, was to identify the organizational variables which can act positively ornegatively on the psychological health in the work. We showed the central place of thesatisfaction of the psychological needs in the study of the psychological health in the work.For that purpose, our study is inspired by the projected model of psychological health in thework proposed by Boudrias, Savoie & Brunet (2007). The basic premise leaves the theory ofthe self-determination (Deci & Ryan, 2000) supporting that the individual comes true in thework if the environment of this one favors the satisfaction of its needs for autonomy, forcompetence and for social membership. The satisfaction of these three psychological needs isthe resultant of varied inductors which can be situational such as the organizational justice,the social support, the workload and the emotional charge and of personal inductors such asthe resilienceThe results show that the impact strength, the social support and the organizational justice arepredictive variables of the good to be and of the personal fulfillment. Besides, the workloadand the emotional charge favor the distress and the burnout. Exactly, the organizational justice contributes, on one hand, to the well-being and to thepersonal fulfillment and on the other hand, the perception of a lack of a justice in the middleof work generate some distress, some emotional exhaustion and depersonalization. Analysesdemonstrate that a load of high work can rest the psychological distress of the social workers.The hierarchical support explains the components of the burnout. Finally, the resilience turnsout to be a factor of protection.The main hypothesis of this thesis is that the satisfaction of the psychological needs exercisesa mediating effect between the various inductors and the psychological health in the work.Globally, the satisfaction of the need for autonomy mediatizes totally on one hand, the linksbetween the justice and the well-being and, between the workload and the distress as well asthe emotional exhaustion. Then, the analyses of mediations indicate that the satisfaction of theneed for competence mediatizes partially on one hand, the link between the justice and thewell-being, on the other hand between, the impact strength, the hierarchical support and thepersonal fulfillment. Finally, we observe that the satisfaction of the need for socialmembership mediatizes totally the link between the workload and the distress.
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Naouële Bouterfas. Vers un modèle de la santé psychologique au travail des agents du social et de l'insertion : quels inducteurs organisationnels, psychosociaux et personnels sur le bien-être, la détresse et l'épuisement ?. Philosophie. Université Charles de Gaulle - Lille III, 2014. Français. ⟨NNT : 2014LIL30060⟩. ⟨tel-01199389⟩

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