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Capital sociotechnique et Innovation : le cas du réseau QualiREG

Abstract : This research aims to study the role of the information system in the development of innovation in a network with heterogeneous actors. We mobilize the concept of sociotechnical capital which translates the participation of Information Systems in the development of the social capital during innovation process. The study uses an exploratory approach and aims to formulate theoretical propositions by using the Actor-Network Theory (ANT). A unique case study is carried out at QualiREG, a scientific and technical network gathering the actors of the food-processing industry security and quality of the regions of the south-west Indian Ocean. The network is composed of actors who distinguish themselves on multiple levels: area of research, status (researchers, technicians, civil servants, and entrepreneurs), geographical origin, culture, etc. QualiREG is also a network where innovation is present in a recurrent manner and on multiple levels. A mixed methodology combining qualitative and quantitative data is used in order to apprehend in depth the information circulation mechanisms inside the network. Results of these two approaches are lastly triangulated. They describe the constitution of social capital in QualiREG network, the obstacles and limits associated to this phenomenon and the role of Information System. The development of social capital is made possible by a “millefeuille” of media composed of face-to-face meetings and multiple Information and Communication Technologies. Thus, the social capital developed during innovation is a sociotechnical capital which represents a type of value generated by the innovation process.
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Émilie Hoareau. Capital sociotechnique et Innovation : le cas du réseau QualiREG. Gestion et management. Université de la Réunion, 2014. Français. ⟨NNT : 2014LARE0018⟩. ⟨tel-01171770⟩

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