Aide à la décision pour la servicisation des PME industrielles : une approche par modélisation et simulation

Abstract : The ever-continuing evolution of business practices leads the decision-makers to develop strategies based on Innovative approaches. One of them is the transition to a product-services system, called servitization. The main goal of this thesis is to provide a decision support in order to anticipate the performance of a company when different transition management scenarios are implemented. The first step toward this objective is the formalization of a conceptual model of product-service systems. They consist of two subsystems: (i) user-oriented subsystem and (ii) production-oriented subsystem. These subsystems are connected and interdependent. The model developped in the second step of the thesis takes into account this coupling, whose influence on the overall performance of the company is assessed thanks to a discret-event simulation approach. Finally a case study is performed for a french SME (ENVIE) whose line of business is the re-manufacturing of electrical equipment. The analysis results highlight the main areas of improvement for the company, allowing a better transition to a product-service system.
Document type :
Theses
Complete list of metadatas

https://tel.archives-ouvertes.fr/tel-01132699
Contributor : Abes Star <>
Submitted on : Tuesday, March 17, 2015 - 5:07:06 PM
Last modification on : Tuesday, October 23, 2018 - 2:36:09 PM
Long-term archiving on : Thursday, June 18, 2015 - 1:55:44 PM

File

Malik-Chalal-diff.pdf
Version validated by the jury (STAR)

Identifiers

  • HAL Id : tel-01132699, version 1

Citation

Malik-Eddine Chalal. Aide à la décision pour la servicisation des PME industrielles : une approche par modélisation et simulation. Autre. Ecole Nationale Supérieure des Mines de Saint-Etienne, 2014. Français. ⟨NNT : 2014EMSE0754⟩. ⟨tel-01132699⟩

Share

Metrics

Record views

1159

Files downloads

1885