Des énigmes de la recherche d'information : contribution à l'analyse du couple question-réponse dans le processus d'échec documentaire chez les professionnels de l'information

Abstract : This study is set in the "User -oriented" paradigm in the field of communication and information sciences studies and it shows some unexplored human aspects in socio-professional and ethical searching of information and feedback process when information professionals (librarians, information scientists) are working for their users. One of the aims of this work is, by putting the "question" in the center of concerns for information professionals, to attempt showing the role and functions of the matter within its terms of access to knowledge and information in the "information and knowledge society", and also considering how and why professionals do experience some difficulties sometimes in complex situations at work when assuming their mission of service in-or in distance- for users. In the final part, this thesis focuses on the side of professional mediators of information , more particularly on one of the obstacles we call " documentary failure " that may happen during the cognitive , documentary and communicational phases of research and restitution (answer) of information to the questioning user . We have included some diverse and significant extracts from results and analysis of our quantitative study and qualitative interviews conducted in situ with librarians and information scientists from 16 different public institutions in Paris, France and its surroundings.
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Contributor : Olivier Perrin <>
Submitted on : Thursday, July 10, 2014 - 2:23:43 PM
Last modification on : Wednesday, January 30, 2019 - 4:19:10 PM
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Olivier Perrin. Des énigmes de la recherche d'information : contribution à l'analyse du couple question-réponse dans le processus d'échec documentaire chez les professionnels de l'information. Sciences de l'information et de la communication. Université Paris VIII Vincennes-Saint Denis, 2013. Français. ⟨tel-01022475⟩

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