Maîtrise des incertitudes de l'environnement de la chaîne logistique : une analyse au regard du décalage entre théorie et pratique

Abstract : Industrial companies evolve from now on in a more and more uncertain environment. These uncertainties are linked to upstream and downstream the supply chain, but are also linked to the internal configuration of the supply chain and its information systems, or even linked to possible fatal organizational behavior. This thesis has for objective to understand how industrial companies manage their supply chains environmental uncertainties. The research takes place in two stages: a preliminary and main study. The participating observation led during the preliminary study showed that a company, famous in supply chain management, chose to restructure its resources in order to decrease the vulnerability of its supply chain. So, the main study is built around the Resource-based view based and around the dynamic capacities. The literature review shows that agility and resilience are two dynamic capacities of supply chain management. Using the case-study method as an heuristics allowing to organize the research, six case studies are conducted within industrial companies of heterogeneous sizes and varied business sectors. Once the data were collected and coded in the form of multithematic coding on the software NVIVO 8, the results get organized according to the case study protocol. They redraw the uncertainties met by industrial companies and attempt to show which tools, practices and strategies are developed to decrease the vulnerability. These tools, practices and strategies are some constructs of the dynamic capacities and allow identifying if companies show agility and resilience capabilities. Then, the results show the difficulties in the development of the dynamic capacities and the analysis identifies the lack of knowledge in supply chain management as the main barrier. The discussion of the thesis turns around knowledge as the answer to uncertainty. The thesis identifies a gap between strong academic knowledge in supply chain management and a more restricted knowledge in companies. The academic literature is mainly presenting the supply chain management held in mature companies. However, they do not represent other industrial companies. Focusing on the link between research, education and practice, it is possible to identify that a lack of knowledge in supply chain management leaves some room for the creation of latest fads in the world of practice and research. Finally, the thesis shows the emergence conditions for several forms of institutional isomorphism in the university institutions, engendering latest fads in the academic works, having only a relative link with the empirical reality.
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Theses
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Salomée Ruel. Maîtrise des incertitudes de l'environnement de la chaîne logistique : une analyse au regard du décalage entre théorie et pratique. Gestion et management. Université de Grenoble, 2013. Français. ⟨NNT : 2013GRENG007⟩. ⟨tel-00996278⟩

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