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Élaboration et mise en œuvre d'une démarche d'intervention systémique pour les PME : construction théorique et application pratique dans cinq entreprises

Abstract : This thesis is part of the research on organizational intervention, and more specifically on employee wellbeing in small and medium-sized companies. Starting from a criticism of wellbeing at work interventions based on a quantitative diagnosis, we put forward a systemic intervention method aiming to transform work situations rather than simply diagnose their malfunctions. This method was built from theoretical work based on systems thinking, and was then used as a guide for consultants implemented in five small and medium-sized companies. The purpose was not only practical, as we strived to understand the change processes associated with such a method. We carried out five interventions in various sectors: private or public, service, commercial or medico-social. Each case was then followed by interviews focused on the change representations of the involved parties. In terms of research strategy, a multiple case-study approach seemed best suited to further our knowledge of change processes; the results of the first few cases were deemed temporary and needed checking against other cases, with an iterative logic. This strategy allowed us to further enrich the proposed intervention method in parallel.Four of the five companies involved then initiated changes of work situations. In "entrepreneurial" companies, the changes were implemented before or upon our departure. In "bureaucratic" companies, it took at least five months to see the first improvements of the work environment. The accelerated temporality in entrepreneurial companies is due to the mobilized participation strategy: the changes were implemented at the spontaneous initiative of both the staff and management. This wasn't the case in the bureaucratic companies where we faced slow decision making processes. Those results allow us to better direct theoccupational health practitioners in taking whatever steps they deem necessary, according to the environments in which they operate. The results also emphasize the benefits of the proposed intervention method, and further improvements where necessary.
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  • HAL Id : tel-00958205, version 2


Virginie Althaus. Élaboration et mise en œuvre d'une démarche d'intervention systémique pour les PME : construction théorique et application pratique dans cinq entreprises. Psychologie. Université de Lorraine, 2013. Français. ⟨NNT : 2013LORR0299⟩. ⟨tel-00958205v2⟩



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