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Le rôle central du choc culturel dans les expériences d'hospitalité touristique

Abstract : This dissertation focuses on studying the behavior of a particular case of tourists who had a memorable experience during their trip. These are tourists who have suffered of a culture shock. It aims to identify factors that can cause a culture shock during the tourism experience. It aims to better define the concept of culture shock and how the tourism hospitality may impact it.To this end, we used the triangulation methods. 170 testimonies were collected through the netnography method, 12 life stories and 13 individual interviews were conducted. They have been analyzed by a content analysis and have contributed to propose a redefinition of culture shock and to identify three groups of factors affecting the experience of culture shock: (1) the tourism hospitality (2) individual factors and (3) situational factors.
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Submitted on : Tuesday, March 4, 2014 - 3:22:08 PM
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  • HAL Id : tel-00955476, version 1



Lilia Touzani. Le rôle central du choc culturel dans les expériences d'hospitalité touristique. Gestion et management. Université de Grenoble; Institut supérieur de gestion (Tunis), 2013. Français. ⟨NNT : 2013GRENA031⟩. ⟨tel-00955476⟩



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