H. Abouïssa, J. Nicolas, A. Benasser, and N. Cherkouk, Système Multi Agent et réseaux de Petri pour la modélisation et l'Evaluation des Performances des Systèmes hospitaliers, 2003.

M. Aldaihani and M. Dessouki, Hybrid scheduling methods for paratransit operations, Computers & Industrial Engineering, vol.45, issue.1, pp.75-96, 2003.
DOI : 10.1016/S0360-8352(03)00032-9

B. Aleksy, M. Chabrol, J. Chauvet, and P. Fenies, Le projet de modélisation et de simulation des flux du Nouvel Hopital Estaing : Aide à la décision vs management du changement, MOSIM'06, pp.1457-1466, 2006.

A. S. Alfa, Scheduling of vehicles for transportation of elderly. Transportion planning and technology, pp.203-212, 1986.

V. Andre, N. Grangeon, S. Norre, and F. Philippe, Dimensionnement et ordonnancement de livraisons de repas. Société Française de Recherche Opérationnelle et d'Aide à la Décision ROADEF'09, 2009.

V. Andre, N. Grangeon, S. Norre, and F. Philippe, Un problème de transport dans un environnement hospitalier modélisé par un PDP-TW à contraintes de ressources, 2010.

V. Andre, N. Grangeon, S. Norre, and F. Philippe, A combination metaheuristic-simulation for solving a transportation problem in a hospital environment, International Conference on Industrial Engeneerig and Systems Management, 2011.

J. Audy, S. D-'amours, and L. Rousseau, Collaborative planning in a log truck pickup an delivery problem, Tristan VI Sixth Triennial Symposium on transportation Analysis, pp.10-15, 2007.

T. Aykin, Optimal Shift Scheduling with Multiple Break Windows, Management Science, vol.42, issue.4, pp.591-602, 1996.
DOI : 10.1287/mnsc.42.4.591

T. Aykin, A comparative evaluation of modeling approaches to the labor shift scheduling problem, European Journal of Operational Research, vol.125, issue.2, pp.381-397, 2000.
DOI : 10.1016/S0377-2217(99)00413-0

F. Baita, R. Pesenti, W. Ukovich, and D. Favaretto, A comparison of different solution approaches to the vehicle scheduling problem in a pratical case, Computers & Operations Research, pp.1249-1269, 2000.

M. Banerja-brodeur, J. Cordeau, G. Laporte, and A. Lasry, Scheduling linen deliveries in a large hospital, Journal of the Operational Research Society, pp.770-780, 1998.

M. Banerja-brodeur, J. Cordeau, G. Laporte, and A. Lasry, Scheduling linen deliveries in a large hospital, Journal of the Operational Research Society, pp.770-780, 1998.

J. Bard and H. Purnomo, Preference scheduling for nurses using column generation, European Journal of Operational Research, vol.164, issue.2, 2005.
DOI : 10.1016/j.ejor.2003.06.046

J. Baugh, G. Khrishna, R. Kakivaya, and J. Stone, Intracatbility of a dial-a-ride problem and a multiobjective solution using simulating annealing, Engeeniring Optimization, issue.2, pp.91-123, 1998.

A. Beaudry, G. Laporte, T. Melo, and S. Nickel, Dynamic transportation of patients in hospitals, OR Spectrum, vol.5, issue.1, 2006.
DOI : 10.1007/s00291-008-0135-6

M. Beaulieu and G. Patenaude, La gestion des approvisionnements en r??seau : le cas du Centre hospitalier Notre-Dame de la Merci, Logistique & Management, vol.12, issue.sup1, pp.59-64, 2004.
DOI : 10.1080/12507970.2004.11516819

S. E. Betchold and L. W. Jacobs, Implicit modeling of felxible break assignements in optimal shift scheduling, Management Sciences, vol.11, issue.36, pp.1339-1351, 1990.

J. Blazewicz, J. Lenstra, and A. Kan, Scheduling subject to resource constraints: classification and complexity, Discrete Applied Mathematics, vol.5, issue.1, pp.11-24, 1983.
DOI : 10.1016/0166-218X(83)90012-4

URL : http://doi.org/10.1016/0166-218x(83)90012-4

J. Blouin, M. Beaulieu, and S. Landry, Syst??mes de r??approvisionnement des unit??s de soins : description et implications organisationnelles, Logistique & Management, vol.9, issue.2, pp.43-53, 2001.
DOI : 10.1080/12507970.2001.11516754

C. Boutevin, Problème d'ordonnacement et d'affecation avec contraintes de ressources de type RCPSP et line balancing, Thèse de doctorat, 2003.

M. Boutry, Construction d'indicateurs, 2005.

J. Brandão and A. Mercer, A tabu search algorithm for the multi-trip vehicle routing and scheduling problem, European Journal of Operational Research, vol.100, issue.1, pp.180-191, 1997.
DOI : 10.1016/S0377-2217(97)00010-6

B. Brigl, E. Ammenwerth, C. Dujat, S. Gräber, A. Grosse et al., Preparing strategic information management plans for hospitals : a practical guideline SIM plans for hospital : a guideline, International Journal of Medical Informatics, 2004.

D. M. Burns and S. Tucker, Inventory analysis of a pediatric care center, Hospital Material Quaterly, issue.22, pp.84-91, 2001.

A. Caris and G. Janssens, A local search heuristic for the pre- and end-haulage of intermodal container terminals, Computers & Operations Research, vol.36, issue.10, pp.2763-2772, 2009.
DOI : 10.1016/j.cor.2008.12.007

M. Chabrol, J. Chauvet, P. Fenies, and M. Gourgand, A Methodology for Process Evaluation and Activity Based Costing in Health Care Supply Chain, Lecture Notes in Computer Sciences, vol.3812, pp.375-384, 2006.
DOI : 10.1007/11678564_33

URL : https://hal.archives-ouvertes.fr/hal-00118287

J. Chauvet, Une méthodologie de modélisation pour les systèmes hospitaliers : application sur le Nouvel Hôpital Estaing, Thèse de doctorat, 2009.

J. Chauvet, N. Dessomes, N. Durand, and A. Quinkal, Un modèle de connaissance pour le Nouvel Hôpital Estaing, 2005.

G. Chow and T. D. Heaver, Logistics in Canadian healthcare industry, Canadian Logistics Journal, vol.1, issue.1, pp.29-73, 1994.

G. Clark and J. Wright, Scheduling of vehicles from a central depot to a number of delivery points, Operations Research, vol.11, pp.568-581, 1963.

A. Colorni, M. Dorigo, F. Maffioli, V. Maniezzo, G. Righini et al., Heuristics from Nature for Hard Combinatorial Optimization Problems, International Transactions in Operational Research, vol.2, issue.3, pp.1-21, 1996.
DOI : 10.1088/0954-898X/1/1/007

URL : http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.25.6964

J. Cordeau and G. Laporte, A tabu search heuristic for the static multi-vehicle dial-a-ride problem, Transportation Research Part B: Methodological, vol.37, issue.6, pp.107-121, 2003.
DOI : 10.1016/S0191-2615(02)00045-0

J. Daduna and J. Paixão, Vehicle Scheduling for Public Mass Transit ??? An Overview, 1995.
DOI : 10.1007/978-3-642-57762-8_6

Y. Dallery, Les méthodes de la logistique industrielle au service de la santé : Apports et Limitations, 2004.

G. B. Dantzig, Letter to the Editor???A Comment on Edie's ???Traffic Delays at Toll Booths???, Journal of the Operations Research Society of America, vol.2, issue.3, pp.339-341, 1954.
DOI : 10.1287/opre.2.3.339

J. M. De-magalhães and J. P. De-sousa, Dynamic VRP in pharmaceutical distribution???a case study, Central European Journal of Operations Research, vol.158, issue.3, pp.177-192, 2006.
DOI : 10.1007/s10100-006-0167-4

N. Dellaert and E. Van-de-poel, Global inventory control in an academic hospital, International Journal of Production Economics, vol.46, issue.47, pp.227-284, 1996.
DOI : 10.1016/0925-5273(95)00110-7

URL : http://repub.eur.nl/pub/69996/1-s2.0-0925527395001107-main.pdf

J. Desrosiers, G. Laporte, M. Sauve, F. Soumis, and S. Taillefer, Vehicle routing with full loads, Computers & Operations Research, vol.15, issue.3, pp.219-226, 1988.
DOI : 10.1016/0305-0548(88)90034-2

D. Gaspero, L. Gärtner, J. Musliu, N. Schaerf, A. Schafhauser et al., A Hybrid LS-CP Solver for the Shifts and Breaks Design Problem, Proceedings of the 7th international conference on hybrid metaheuristics, pp.46-61, 2010.
DOI : 10.1007/978-3-642-16054-7_4

D. Martinelly and C. , Proposition of a framwork to reengineer and evaluate the hospital supply chain, Thèse de doctorat, 2008.

K. Doerner, R. Hartl, and M. Reimann, Ant Colony Optimization applied to the Pidckup and Delivery Problem, Working paper Series, 2000.

K. Doerner, R. Hartl, and M. Reimann, A hybrid ACO algorithm for the full truckload Transportation, pp.1-11, 2001.

J. Doheny and J. Fraser, MOBEDIC-A decision modelling tool ofr emergency situation, Expert System with applications, 1996.
DOI : 10.1016/0957-4174(95)00030-5

URL : http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.55.9692

L. Edie, Traffic Delays at Toll Booths, Journal of the operations research society of America, pp.107-138, 1954.
DOI : 10.1287/opre.2.2.107

E. Hachemi, N. Gendreau, M. Rousseau, and L. , A heuristic to solve the synchronized log-truck scheduling problem, Computers & Operations Research, vol.40, issue.3, 2011.
DOI : 10.1016/j.cor.2011.02.002

D. Eliiyi, A. Ornek, and S. Karakütük, A fixed scheduling problem with fixed trips and time limitations, Int. J. Production Economics, pp.150-161, 2009.
DOI : 10.1016/j.ijpe.2008.10.005

A. Elkhyari, Outils d'aide à la décision pour des problèmes d'ordonnancement dynamiques, 2003.

R. Epstein, Economic analysis of linking operating room scheduling and hospital material management information systems for just-in-time inventory control, pp.337-343, 2000.

A. Ernst, H. Jiag, M. Krishnamoothy, and D. Sier, Staff scheduling and rostering: A review of applications, methods and models, European Journal of Operational Research, vol.153, issue.1, pp.3-27, 2004.
DOI : 10.1016/S0377-2217(03)00095-X

P. Fenies, Une méthodologie de modélidation par processus multiples et incrémentiels : application pour l'évaluation des performances de la Supply Chain, Thèse de doctorat, 2006.

P. Fenies, M. Gourgand, and N. Tchernev, Une contribution à la mesure de la performance de la Supply chain hospitalière : l'exemple du processus opératoire, 2004.

D. C. Florez, S. Aguirre, S. Amaya, and N. Velasco, Optimization of the laundry service in a public hospital in Bogota d. c., Colombia: A case of vehicle routing with split delivery, Systems and Information Engineering Design Symposium. SIEDS, 25, pp.106-111, 2008.

J. Gärtner, N. Musliu, and W. Slany, A Heuristic Based System for Generation of Shifts with Breaks. Applications and inovations in intelligent system, pp.95-106, 2005.

V. Gascon and P. Michelon, Scheduling the carriers of a hospital information system: update 1998, International Journal of Medical Informatics, vol.54, issue.3, pp.57-67, 1997.

C. Gingras, J. Cordeau, and G. Laporte, Un algorithme de minimisation du transport ?? vide appliqu?? ?? l'industrie foresti??re, INFOR: Information Systems and Operational Research, vol.39, issue.25, pp.41-47, 2007.
DOI : 10.1080/08435243.1993.10702649

D. Goldberg, Genetic Algorithms in Search, optimization, and machine learning, 1989.

N. Grangeon, Métaheuristiques et Modèle d'Evaluation pour le Problème du Flow-Shop Hybride Hiérarchisé: Contexte Déterministe et Contexte Stochastique, 2001.

M. Gronalt, R. Hartl, and M. Reimann, New savings based algorithms for time constrained pickup and delivery of full truckloads, European Journal of Operational Research, vol.151, issue.3, pp.520-535, 2003.
DOI : 10.1016/S0377-2217(02)00650-1

A. Guinet and S. Chaabane, Operating theatre planning, International Journal of Production Economics, vol.85, issue.1, pp.69-81, 2003.
DOI : 10.1016/S0925-5273(03)00087-2

URL : https://hal.archives-ouvertes.fr/hal-01468641

R. Haj, M. Ramdane-chérif, C. Bloch, and P. Chatonnay, Classification de problèmes de tournées de véhicules, 7ème Conférence Internationale de MOdélisation et SIMulation - MOSIM 08, 2008.

T. Hassan, Logistique hospitalière : organisation de la logistique pharmaceutique aval et optimisation des flux de consommables et de matériels à usage unique, Thèse de Doctorat, 2002.

T. Hassan, A. Baboli, A. Guinet, G. Leboucher, and M. Brandon, Etude des méthodes de réorganisation et de gestion de stock des services de soins d'un établissement hospitalier, Congrès international de gestion industrielle, 2005.

C. Houssley, Hospital Materiel Management. Aspen Systems Corporation, 1978.

J. Huet, J. Chopineau, V. Pinon, I. Grémeau, and M. Gourgand, Proposition d'un outil d'aide à la décision pour l'organisation du circuit du médicament, Conférence Francophone Gestion et Ingéniérie des SystmEs Hospitaliers, 2010.

J. Huet, Proposition d'une méthodologie de réingénierie pour le contrôle par le produit de systèmes manufacturiers : application au circuit du médicament de l'hôpital, Thèse de doctorat, 2011.

R. Jorgensen, J. Larsen, and K. Bergovinsdottir, Solving the Dial-A-Ride Problem using generic algorithm, Journal of the operational research society, vol.58, pp.1231-1331, 2007.

A. Joseph, Systèmes interactifs d'Aide à l'élaboration de plannings de travail de personnel, Thèse de doctorat, 2003.

Y. Kergosien, Algorithmes de tournées de véhicules pour l'optimisation des flux de produits et patients dans un complexe hospitalier, Thèse de doctorat, 2010.

G. Kiesmüller, A multi-item periodic replenishment policy with full truckloads, International Journal of Production Economics, vol.118, issue.1, pp.275-281, 2009.
DOI : 10.1016/j.ijpe.2008.08.024

G. Kovacs, Going Full Circle With Supply Replenishment Systems, Hospital Purchasing News, vol.8, pp.24-32, 1984.

J. Kowaleski, Supply Distribution Options -A next perspective, Hospital Material Management Quaterly, vol.2, issue.2, pp.81-97, 1980.

A. Landrieu, Logistique inverse et collecte des produits en fin de vie, tournées de véhicules avec contraintes, Thèse de doctorat, 2001.

S. Landry and M. Beaulieu, Etude internationale des meilleures pratiques en logistique hospitalière, 2000.

S. Landry and M. Beaulieu, La logistique hospitali??re : un rem??de aux maux du secteur de la sant???, Gestion, vol.26, issue.4, pp.34-41, 2002.
DOI : 10.3917/riges.264.0034

URL : http://www.cairn.info/load_pdf.php?ID_ARTICLE=RIGES_264_0034

S. Landry, J. Blouin, and M. Beaulieu, Réapprovisionnement des unités de soins : Protrait de six hôpitaux québécois et français. Logistique & Management, pp.13-20, 2004.

S. Landry, A. Diaz, and D. Estampe, Evaluation des coûts logistiques hospitaliers en France et aux Pays-Bas, Logistique & Management, vol.9, issue.1, pp.81-87, 2001.

G. Lanzola, L. Gatti, S. Falasconi, and M. Stefanelli, A framwork for building cooperative software agents in medical application, Articial Intelligence, 1999.

S. Lapierre and A. Ruiz, L???approche cha??ne d???approvisionnement pour organiser un service d???approvisionnement hospitalier, Logistique & Management, vol.12, issue.sup1, pp.5-12, 2004.
DOI : 10.1080/12507970.2004.11516813

C. Lee and X. Qi, Vehicle scheduling with combinable delivery and pickup operations, Operations Research Letters, vol.37, issue.6, pp.399-404, 2009.
DOI : 10.1016/j.orl.2009.06.002

R. Liu, Z. Jiang, R. Y. Fung, F. Chan, and X. Liu, Two-phase heuristic algorithms for full truckloads multi-depot capacited vehicle routing problem in carrier collaboration, Computers & Operations Research, issue.37, pp.950-959, 2010.

P. Lorino, Comptes et récits de la performances, Essai sur le pilotage de l'entreprise, 1995.

H. Lourenço, O. Martin, and T. Stützle, Iterated Local Search, International Series in Operaions Research & Management Science, vol.57, pp.320-353, 2003.
DOI : 10.1007/0-306-48056-5_11

E. Melachrinoudis, A. Ilhan, and H. Min, A dial-a-ride problem for client transportation in a health-care organization, Computers & Operations Research, vol.34, issue.3, pp.107-121, 2000.
DOI : 10.1016/j.cor.2005.03.024

N. Musliu, A. Schaerf, and W. Slany, Local search for shift design, European Journal of Operational Research, vol.153, issue.1, pp.51-64, 2004.
DOI : 10.1016/S0377-2217(03)00098-5

URL : http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.20.6270

W. Nanry and J. Barnes, Solving the pickup and delivery problem with time windows using reactive tabu search, Transportation Research Part B: Methodological, vol.34, issue.2, pp.107-121, 2000.
DOI : 10.1016/S0191-2615(99)00016-8

L. Nicholson, A. Vakharia, and S. S. Erenguc, Outsourcing inventory managment decisionsin healthcare: Models and applications, European Journal of Operational Research, issue.154, pp.271-290, 2004.
DOI : 10.1016/s0377-2217(02)00700-2

URL : http://ufdc.ufl.edu/LS00000914/00039

S. Norre, Heuristiques et Métaheuristiques pour la résolution de problèmes d'optimisation combinatoire dans les systèmes de production, 2005.

R. Parker, R. Deane, and R. Holmes, On the Use of A Vehicle Routing Algorithm for the Parallel Processor Problem with Sequence Dependent Changeover Costs, A I I E Transactions, vol.6, issue.2, pp.155-160, 1977.
DOI : 10.1080/05695557708975137

S. Parragh, Ambulance Routing Problems with Rich Constraints and Multiple Objectives, 2009.

S. Parragh, K. Doerner, and R. Hartl, Variable neighborhood search for the dial-a-ride problem, Computers & Operations Research, vol.37, issue.6, pp.157-174, 2009.
DOI : 10.1016/j.cor.2009.10.003

F. Pereira, J. Tavares, P. Machado, and E. Costa, GVR: A New Genetic Representation for the Vehicle Routing Problem, Artificial Intelligence and Cognitive Science AICS, pp.95-102, 2002.
DOI : 10.1007/3-540-45750-X_12

R. Perrin, Exchange Cart and Par Level Supply Distribution Systems: Form Follows Function, Hospital Material Management, vol.15, issue.3, pp.63-76, 1994.

N. Prashant, A systematic approach to optimization of inventory management functions, Hospital Material Management, issue.12, pp.34-38, 1991.

J. Prax, Le guide du Knowledge management, Concepts et pratiques de la gestion des connaissances, 2000.

B. Rekiek, A. Delchambre, and H. Saleh, Handicapped Person Transportation: An application of the Grouping Genetic Algorithm, Engineering Applications of Artificial Intelligence, vol.19, issue.5, pp.511-520, 2006.
DOI : 10.1016/j.engappai.2005.12.013

H. Rivard-royer, S. Landry, and M. Beaulieu, Stockless hybride -une étude de cas, 2001.

S. Rodier, Modèles et outils pour la planifiaction des et le pilotage des blocs opératoires : état de l'art et modèle générique de connaissance, Mémoire de Master 2ème année en spécialité Management et ingéniérie Logistique, 2006.

S. Rodier, Une tentative d'unification et de résolution des problèmes de modélisation et d'optimisation dans les systèmes hospitaliers, 2010.

M. Rossetti and F. Selandri, Multi-objective analysis of hospital delivery systems, Computers & Industrial Engineering, vol.41, issue.3, pp.309-333, 2001.
DOI : 10.1016/S0360-8352(01)00058-4

D. Rossi-turck, J. Wrincq, A. M. Danhier, and A. Menne, L???approvisionnement du disposable au bloc op??ratoire : couplage d???une approche MRP2 et d???une livraison en kits, Logistique & Management, vol.12, issue.sup1, pp.65-77, 2004.
DOI : 10.1080/12507970.2004.11516820

A. Roth and R. Van-dierdonck, HOSPITAL RESOURCE PLANNING: CONCEPTS, FEASIBILITY, AND FRAMEWORK, Production and Operations Management, vol.15, issue.1, pp.2-29, 1995.
DOI : 10.1111/j.1937-5956.1995.tb00038.x

M. Salvesberg and M. Sol, The general Pickup and Delivery Problem, Transportation Sciences, vol.29, pp.17-29, 1995.

J. S. Shang and C. K. Cuff, Multicriteria pickup and delivery problem with transfer opportunity, Computers & Industrial Engineering, vol.30, issue.4, pp.631-645, 1996.
DOI : 10.1016/0360-8352(95)00181-6

H. Sheng, J. Wang, H. Huang, and D. C. Yen, Fuzzy measure on vehicle routing problem of hospital materials, Expert Systems with Applications, vol.30, issue.2, pp.367-377, 2006.
DOI : 10.1016/j.eswa.2005.07.028

L. Shih and H. Chang, A routing and scheduling system for infectious waste collection, Environmental Modeling and Assessment, vol.6, issue.4, pp.261-269, 2001.
DOI : 10.1023/A:1013342102025

R. Skitt and R. Levary, Vehicle routing via column generation, European Journal of Operational Research, vol.21, issue.1, pp.65-76, 1985.
DOI : 10.1016/0377-2217(85)90089-X

K. Swinehart, T. W. Zimmerer, and S. Oswald, Adaptating a strategic management model to hospital operating strategies: A model development justification, Journal of Managment in Medicine, vol.9, issue.2, pp.34-47, 1995.

S. Syi and C. Shih, Resource reallocation in an emergency medical service system using computer simulation, Journal of purchasing and Supply Chain management, vol.20, 2003.

E. Taillard, P. Badeau, M. Gendreau, F. Guertin, and J. Potin, A Tabu Search Heuristic for the Vehicle Routing Problem with Soft Time Windows, Transportation Science, vol.31, issue.2, pp.31-170, 1997.
DOI : 10.1287/trsc.31.2.170

G. Thompson, Improved imlicit otpimal modeling of labor shift scheduling problem, Management Science, pp.595-607, 1995.

P. Toth and D. Vigo, Heuristic Algorithms for the Handicapped Persons Transportation Problem, Transportation Science, vol.31, issue.1, pp.31-60, 1997.
DOI : 10.1287/trsc.31.1.60

L. Trilling, Aide à la décision pour le dimensionnement et le pilotage de ressources humaines en milieu hospitalier, Thèse de doctorat, 2006.

L. Trilling, A. Guinet, and D. Le-magny, Planification de ressources mutualisées : cas des infirmiers anesthésistes, Conférence JDMACS-JNMACS 2005, 2005.

K. Uchimara, T. Saiho, and H. Takahashi, The Dial-a-Ride problem in a public transit system, Electronics and communications in Japan, vol.82, pp.30-38, 1999.

P. Van-donk, REdesigning the supply of glasses in a hospital, Journal of purchasing and Supply chain management, vol.9, 20003.

G. G. Van-merode, S. Groothuis, and A. Hasman, Enterprise resource planning for hospitals, International Journal of Medical Informatics, vol.73, issue.6, pp.493-501, 2004.
DOI : 10.1016/j.ijmedinf.2004.02.007

S. Varone, Planification de personnel utilisant des techniques de flot. Cahier de recherche, 2009.

P. Venkateshan and K. Mathur, An efficient column-generation-based algorithm for solving a pickup-and-deliivery problem, Computers & Operations Reseach, 2011.

P. Voyer, Tableaux de bord de gestion et indicateurs de performance, p.61, 1999.

. Si-le-quai-de-déchargement-est-disponible-alors-3, Date de fin de l'étape = Date de début de l'étape + Durée 4. Mettre à jour la réservation des ressources 5