Skip to Main content Skip to Navigation
Theses

Le management socio-économique et la mise en œuvre d’une démarche de qualité intégrale dans un établissement d’enseignement supérieur en Tunisie

Abstract : This research broaches the implementation of quality management in Tunisian colleges, particularly in the field of engineering. The case study is a college which experimented with this approach, sponsored by the Ministry of Higher Education. Quality is the spearhead of the Tunisian administration so as to contribute to the socio-economic development of the country and to the competitiveness of Tunisian higher education. . The implementation was embedded in the TQM framework and methodology that are outlined in the first part of the dissertation, as an international norm and standard. It enables a teleological implementation of quality management, resulting in getting the accreditation by importing a western and global approach to quality. This method structures the quality of products and processes and drives the operation management. However, we assume that there is a need for an axiologic axis to supplement the teleological axis in Tunisia so as to propose an integrated approach to quality management, which requires designing a compatible theoretical and methodological framework. Our research shows that the socio-economic approach to integrated quality management is required to enable such compatibility. The intervention methodology doesn’t consist in defining quality only through the objectives, but through the conditions and possibilities of change, and through transforming the very underpinnings and infrastructure of the organizations so as to better reach the objectives.
Document type :
Theses
Complete list of metadatas

Cited literature [51 references]  Display  Hide  Download

https://tel.archives-ouvertes.fr/tel-00780757
Contributor : Abes Star :  Contact
Submitted on : Thursday, January 24, 2013 - 5:19:01 PM
Last modification on : Saturday, February 29, 2020 - 4:56:34 AM
Long-term archiving on: : Thursday, April 25, 2013 - 3:55:52 AM

File

Mme_-_FAKHFAKH_-_Hanen-thA_se....
Version validated by the jury (STAR)

Identifiers

  • HAL Id : tel-00780757, version 1

Collections

Citation

Hanen Safi. Le management socio-économique et la mise en œuvre d’une démarche de qualité intégrale dans un établissement d’enseignement supérieur en Tunisie. Gestion et management. Conservatoire national des arts et metiers - CNAM, 2012. Français. ⟨NNT : 2012CNAM0839⟩. ⟨tel-00780757⟩

Share

Metrics

Record views

1569

Files downloads

13561