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Gestion de contraintes et expertise dans les stratégies d'ordonnancement

Abstract : Only a few research works in psychology are devoted to scheduling, for example about planning tasks, workers and machines occupation in the shop. In the literature, schedulers are mainly described from the procedural viewpoint. For describing scheduling activity, we adopted the complementary representational viewpoints in terms of constraints management. Two scheduling situations have been studied: timetabling and industrial scheduling. By comparing novices and experts, we observed that the latter used constraints visible on the timetable or on the Gantt chart, to solve the scheduling problem. Moreover, experts used a higher level of abstraction than novices in the control of processing. Finally, we highlighted the similarities and differences between industrial scheduling and timetabling. In addition, we conducted a multidisciplinary study from a previous work in the field of operational research by evaluating a scheduling tool. We investigated the effect of the mutual control modality on human scheduling decisions, and the management of breakdowns risks in a shop by schedulers
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Submitted on : Monday, October 22, 2012 - 4:02:17 PM
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Clément Guérin. Gestion de contraintes et expertise dans les stratégies d'ordonnancement. Psychologie. Université Rennes 2, 2012. Français. ⟨NNT : 2012REN20025⟩. ⟨tel-00744251⟩

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