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Theses

Iesa : une méthode ludique et participative pour la représentation et l'amélioration des processus métiers

Abstract : Nowadays, organizations have to be flexible enough to allow adjustments to new circumstances, users' requirements, respecting environmental constraints and technological evolution. Business process management (BPM) technologies provides the base that enables to adapt, optimize and evolve the business. However modeling can be hard and costly, often done by business analyst experts. In contrast, ISEA Method is a collaborative approach that lets functional actors of a process design together in a fun, fast and simple way a consensual and evolved process representation. ISEA Method is based on the traditional BPM life cycle, but introduces four original phases: Identification, Simulation, Evaluation, Amelioration These phases are supported by quality process improvement tools and use a role-playing game (serious game) in order to stimulate people and modeling in a collaborative way. The result is a “basic” and optimized process representation that we convert in a BPMN model by using the IDM approach .
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Submitted on : Friday, December 2, 2011 - 3:05:23 PM
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Marco Oswaldo Santorum Gaibor. Iesa : une méthode ludique et participative pour la représentation et l'amélioration des processus métiers. Autre [cs.OH]. Université de Grenoble, 2011. Français. ⟨NNT : 2011GRENM054⟩. ⟨tel-00647688⟩

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