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Usages des TIC et pratiques d'empowerment des personnes en situation de disqualifcation sociale dans les EPN Bretons

Abstract : Since the late 1990s, Information and Communication Technologies (ICTs) have developed tremendously in every area of life; be it social, professional or cultural. Thus, " Les espaces publics numériques (EPNs) " (" Digital workplaces " or " Community Access Places " (CAPs)) were established from 1998 in order to prevent any digital divide. It means every person wishing to get access to ICTs could be guided in doing so. EPNs are now providing support to individuals, such as job-seekers, who are bound to use these new technologies. Indeed, job-seekers are required to use the Internet as well as some programs such as word processors ; these softwares having become essential for searching for jobs, putting personal data together and updating information. This Ph.D. dissertation aims at identifying the different usages made by the increasingly numerous users of EPNs. This research work shows how individuals who are socially and professionally left out take over these places where digital technology is accessible. In doing so, they develop ICTs uses and empowerment strategies and free themselves from state welfare and subservience logics by growing self-reliant. Beside the job-seeking aspect, this work also discusses the importance of the anonymity ensured by EPNs. It analyses how individuals can maintain a certain level of confidentiality concerning their personal and professional background and consequently avoid being stigmatised as " belittled " because of their situation. The phenomenon of stigmatisation can sometimes be reinforced by the resort to national services to help into employment. This research work takes part in the reflexion on digital inclusion and how the issue of job-seeking plans and actions using digital tools are linked.
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Contributor : Mickaël Le Mentec <>
Submitted on : Tuesday, June 16, 2015 - 2:12:32 PM
Last modification on : Thursday, June 10, 2021 - 4:12:04 PM
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  • HAL Id : tel-00585132, version 2

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Mickaël Le Mentec. Usages des TIC et pratiques d'empowerment des personnes en situation de disqualifcation sociale dans les EPN Bretons. Sociologie. Université Rennes 2; Université Européenne de Bretagne, 2010. Français. ⟨tel-00585132v2⟩

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