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Pilotage d'implémentations d'outils de TCAO au sein d'une organisation : une approche méthodologique

Philippe Viguié 1
1 IRIT-SMAC - Systèmes Multi-Agents Coopératifs
IRIT - Institut de recherche en informatique de Toulouse
Abstract : Collaboration technologies raise many studies on how to design and develop systems for Computer Supported Cooperative Work (CSCW). However, research related to the implementation process management of CSCW tools in the industrial world, are not numerous. The techno-centric approach, valid for individual applications for purely technical, seems to lag in the case of implementation of these tools where human, organizational and technology have to find a balance. Several authors have described the problem, others have proposed approaches to the problem of improving the implementation process. An affordable method for non-specialists in the field is necessary to propose. The purpose of this study was to develop a method of steering the implementation process. Moreover, most work is based on a logic of design while we propose ourselves a logic of acquisition and integration of CSCW applications in the industrial field. The academic interest of this research lies in the novelty and in its proposed methodology. Our academic contribution in the field, is that of a proposed method of steering the form of dashboards. Based on Agile concepts, our method, called "nibbling method" follows different steps. Each step represents the local management of implementation indicators grouped by item (success factor). These steps result from the known results of the prior state of the art and those produced by experiments conducted over a period of 3 years within a large regional bank.
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https://tel.archives-ouvertes.fr/tel-00540561
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Submitted on : Saturday, November 27, 2010 - 3:28:24 PM
Last modification on : Monday, October 19, 2020 - 11:06:19 AM
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  • HAL Id : tel-00540561, version 1

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Philippe Viguié. Pilotage d'implémentations d'outils de TCAO au sein d'une organisation : une approche méthodologique. Interface homme-machine [cs.HC]. Université Paul Sabatier - Toulouse III, 2010. Français. ⟨tel-00540561⟩

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