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Theses

L'appropriation des outils de gestion du risque dans les projets : le cas du Crédit Agricole

Abstract : The observation of the difficulties encountered by students in understanding the logic of risk monitoring in a project was at the origin of this thesis. Interviews conducted within banks of the Centre region revealed differences in the levels of maturity in project management and in the appropriation phases. The appropriation of tools by those instrumental in organisation is therefore not self-evident. The aim of this thesis was to consider the psycho-cognitive and social approach to the usage of the tools. Usage of a tool was measured by the intensity of the frequency of its use. A questionnaire was sent out to project managers, members of different services and/or the steering committee within the Crédit Agricole bank. The theorisation of management tools, the dissonance theory and the technology acceptance theory were applied to study the relationship between the tool and its user. The study made it possible to conclude that those who use the tools the most frequently do not feel more obliged to use them than those who use them less often. The former also consider the tools to be easier and more suitable than the less frequent users, but they do not privilege certain types of tool. The originality of the thesis was to introduce the concept of social representation. Hypotheses based on the theory of creation of knowledge, cultural theories and social representation theories are put forward to explain the different usage of the tools. The conclusion was that professional culture has a marked effect on the use of risk management tools in projects.
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Gisèle Nieto-Bru. L'appropriation des outils de gestion du risque dans les projets : le cas du Crédit Agricole. Gestion et management. Université d'Orléans, 2009. Français. ⟨NNT : 2009ORLE0508⟩. ⟨tel-00496795⟩

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